Support Board
Date/Time: Mon, 24 Feb 2025 15:10:09 +0000
Post From: RE: No Data Activity on Sierra Charts
| [2021-03-09 14:39:09] |
| John - SC Support - Posts: 38116 |
|
The first thing to do is to ensure that you are getting your data from CQG by asking your broker to verify that you are actually setup to get the data from them. If your broker tells you that you are setup to get the data from CQG, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |