Support Board
Date/Time: Mon, 24 Feb 2025 03:57:19 +0000
Post From: From TT: We are currently investigating order routing issues for CME
| [2021-02-18 16:44:03] |
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What cannot happen is to have delayed/phantom/duplicate trades that were placed manually by traders, that were instantly denied by the system because of the outage, and that should have never been executed AFTER the outage issue was fixed at prices that were not the NBBO at present. That's what in my understanding is causing all the problems and the delay in reporting from TT. That's a bad fuck up. Whoever is culpable (TT, AMP, or SC, or a combination of the 3 parties involved.) This would strictly be the fault of TT. It could not be AMP unless they submitted orders on your behalf for risk purposes. And Sierra Chart is not at fault here either. We are not even aware of what is even going on in this regard.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |