Support Board
Date/Time: Mon, 24 Feb 2025 06:39:31 +0000
Post From: From TT: We are currently investigating order routing issues for CME
| [2021-02-17 00:53:34] |
| |
|
AMP could see my open orders a total of 25 futures legit contracts (CL, SI, NG) but couldn't cancel them (they were locked), we get TT on the phone and after sometime he could see my orders as well but couldn't cancel.
Orders can be canceled through CME Firm Soft as we understand or whatever means the CME provides the clearing firms. You have access to the actual CME order identifiers. They are in the Order Action Source field of the Trade Activity Log: Trade Activity Log: Viewing Historical Trade Activity TT does not need to be involved here. AMP, should be able to get those orders canceled through the exchange no problem. Sierra obviously. And it seems the guys at Sierra are as upset as we all are. What happened today should have never happened, on any platform. Yes this should not have happened.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-17 00:54:54
|