Support Board
Date/Time: Sun, 23 Feb 2025 08:42:17 +0000
Post From: Need help
| [2021-02-08 22:51:32] |
| John - SC Support - Posts: 38116 |
|
You only activated the CBOT E-Mini exchange. The primary e-mini that trades on that exchange is the DOW E-Mini (YM). Other e-minis (such as the S&P 500 e-mini) are on the CME exchange. If that is the symbol you are trying to access then we would need to see your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |