Support Board
Date/Time: Sun, 23 Feb 2025 09:41:35 +0000
Post From: random market orders
| [2021-02-04 06:05:26] |
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That line is the fill. It is not the originating order. We need to see these lines for the originating order. Refer to: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Regarding this: maybe there's a way to access trade service log for that date that could help? it was showing "trade order error - trade account settings not found" before this sequence but i don't see a timestamp for it
We got the information from the server for this: Orders 2021-01-29 09:53:03.305 [Sim]PLJ21 Order to flatten Position. Flatten Position. Daily net loss limit has been reached. DailyNetLossLimit=-1500.00. CurrentNetPL=-1550.0255882736208 699035 Market 9 Buy Order Sent ** Close -9 0.00
We will get this issue resolved.
Orders 2021-01-29 09:53:03.305 [Sim]PLJ21 Trade Order Error - Trade account settings not found 699035 Market 9 Buy Error ** Close -9 0.00 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-02-04 06:23:58
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