Support Board
Date/Time: Sun, 23 Feb 2025 02:09:26 +0000
Post From: Trying to connect to Denali
| [2021-02-03 15:58:05] |
| John - SC Support - Posts: 38116 |
|
Sorry, we are in the process of updating the documentation for the changes we are making to the packages and we are a bit behind. Since you are currently on Package 5, you would need to change to Package 11 in order to add the Denali Exchange Data Feed. Then go through the rest of the Setup Instructions. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |