Support Board
Date/Time: Sat, 22 Feb 2025 08:44:42 +0000
Post From: need help setup starting package
| [2021-01-21 16:27:42] |
| John - SC Support - Posts: 38116 |
|
Your setup all looks correct and good on our end. Usually when this occurs it is because the option for File >> Data/Trade Service Settings >> Allow Support For Sierra Chat Data Feeds is not enabled. Check that setting and make sure it has the checkmark next to it. Refer to the information here: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) If that is enabled and you are still only getting delayed data, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |