Support Board
Date/Time: Fri, 21 Feb 2025 18:39:17 +0000
Post From: not receiving real time data
| [2021-01-15 00:46:40] |
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We apologize for the delay. , I have found that the line "Received 1 data feed usernames" is missing from my message log. This is not the issue and that documentation is out of date and we have now updated it.Rather than using symbols like this: CCIV-STK-SMART-USD Instead use: CCIV We want you to close all your Chartbooks. Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers And then open one chart for a stock symbol using just a simple stock symbol and if you still do not receive the real-time data, provide a copy of the Message Log again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-15 00:47:09
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