Support Board
Date/Time: Thu, 13 Feb 2025 17:18:07 +0000
Post From: Barchart Data Provider Network Problems and Issues Caused
| [2020-12-10 18:23:16] |
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Our data provider for Historical Daily data, and the SC Exchange Data Feed , Barchart, has some network problems causing two issues: One of the issues you will see is getting responses like this: HD Request # 11 | Response is invalid and contains a webpage: <html><head><title>504 Gateway Time-out</title></head><body bgcolor="white"><center><h1>504 Gateway Time-out</h1></center><hr><center>nginx/1.13.6</center></body></html> This issue is now resolved. This was a Barchart server error. To update your Historical Daily data charts now, use this Edit menu command: Edit Menu: Edit >> Download Data For All Historical Charts Another issue, is that we have heard is that historical Intraday data which would include US equities and exchanges other than the CME Group, will download slowly. We are not observing this problem ourselves at the current time. We want to make it clear, that this issue in no way affected the Denali Exchange Data Feed data and in no way affected local chart data loading times. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-11 10:06:20
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