Support Board
Date/Time: Thu, 13 Feb 2025 16:08:47 +0000
Post From: Issue with Sierra Chart data feed
| [2020-12-08 16:32:52] |
| John - SC Support - Posts: 37930 |
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1. We have updated the symbols so that the symbol you now see in Sierra Chart is the actual symbol that is used on the exchange. Previously, this was not always the case. We have kept the old symbols (Old) just to help ease the transition for our customers. We recommend just using the updated symbols (the ones without the (Old) in the name). You can update all your symbols by selecting Edit >> Translate Symbols to Current Service. Refer to the information here: Important Update: "SC Data-All Services" Symbol Cleanup | Post: 239782 2. Within the new symbols these would be FDAXZ20-EUREX (DAX) and FDXMZ20-EUREX (Mini DAX). 3, 4, 5. Perform the update to the symbols as discussed in item #1 above and then see where you are with respect to the data. If you were using a mix of the symbols (old and new) then that could have caused an issue with some of the data. You may need to go back and select Delete all Data and Download if the charts do not update. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-12-08 16:49:19
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