Support Board
Date/Time: Thu, 26 Dec 2024 11:07:26 +0000
Post From: us data (CME)
| [2020-12-07 16:53:35] |
| John - SC Support - Posts: 36850 |
|
You still have not activated either the Sierra Chart Exchange Data Feed in order to get the Real-Time U.S. Equities, or the Denali Exchange Data Feed in order to get the Real-Time CME Group data. But, you should be able to get the Delayed data for both. We need to see your Message Log in order to understand what you are seeing. Follow these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |