Support Board

Date/Time: Thu, 19 Sep 2024 16:18:25 +0000

Post From: Real Time Data Connection

[2014-02-04 05:01:17] Link To Thread - Link To Post [Go To First Post]
User56540 - Posts: 16
This is the first time I have used the Sierra Real Time Data Connection. My Market Data Agreement was just approved a few hours ago. I am connected through my account with the trade service TD Ameritrade. I have been using Barchart data service for several months and have had no problem with my charts. I have followed the instructions for setting up the Sierra Real Time data. I get an error message SYMBOL NOT FOUND for ESH4. I tried to reset the activation button in an attempt to reconnect the data feed. Now it says I have to add more money to the account to activate the account. Could you please reactivate my account and tell me why I can't get connected. I do not see the [M] after the symbol indicating I am connected. Thanks Fred