Support Board
Date/Time: Wed, 12 Feb 2025 12:06:28 +0000
Post From: Denali Data - Delay
| [2020-10-20 13:25:55] |
| John - SC Support - Posts: 37891 |
|
You only have the CME with Market Depth for Non-Professionals exchange active. So if you are looking at any symbol that is not traded on the CME exchange itself (not the CME Group), then those will be delayed. For example, you should get data for the ES in Real-Time, but data for the CL will be delayed as CL is traded on the NYMEX exchange. If this does not resolve your problem, then we need to see your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |