Support Board
Date/Time: Mon, 25 Nov 2024 12:27:54 +0000
Post From: SC Futures Data feed loading issues interactive brokers
| [2014-02-03 06:04:34] |
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Problems like these would be because of one or both of the following: -An issue with the Account Balance check from IB. There was a bug with this in one recent version. Not sure if you are running that version or not. - A problem with the Symbol Settings or incomplete symbol settings. There was also a problem with this in a recent version. Do the following: Update Sierra Chart by selecting Help >> Download Current Version. After the update, performing Full Reset of the symbol settings by following the instructions here: https://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings Problems like these are not acceptable and you should have notified us when you have them. Do not hesitate to contact us about these when you have them. You should not have any trouble like this. We had a look at the Message Log and you are missing Symbol Settings. This is the problem. Whether this was the result of some processing problem with the symbol settings in one version or not, we are not sure. Rollover rule do not exist for YM-201012-ECBOT
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-03 06:05:42
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