Support Board
Date/Time: Wed, 12 Feb 2025 10:15:37 +0000
Post From: Issue logging into sierra chart
| [2020-10-13 21:06:14] |
| Mila - Posts: 44 |
|
In the Global settings> Data/Trade Service Settings>> Server Address I have changed the Server Address and Port to TWS and Sierra is not connecting. I have also tried to input into Server Address and Port TWS 127.0.0.1:7496 because you said to leave port number the same, its still not connecting. I must not be understanding you clearly. So currently my settings are: Global Settings> Data/Trade Service Settings>> Service is set to Interactive Brokers(trading) and in the scroll down, Server Address and Port is set to TWS and Sierra is not connecting. I am not sure what to do with the port number or where to input it? Please clarify for me. Below it the log. Reading Internal Order ID file. | 2020-10-13 17:04:44.632 Reading Trade Orders file. | 2020-10-13 17:04:44.738 Reading Trade Positions file. | 2020-10-13 17:04:44.739 Reading Account Balance file. | 2020-10-13 17:04:44.739 UDPListener (1456). Port 22904 | Listening on UDP port 22904. | 2020-10-13 17:04:44.763 Software version: 2177 64-bit | 2020-10-13 17:04:44.763 Primary Thread ID: 1348 | 2020-10-13 17:04:44.763 Usage end date: 2020-10-20 | 2020-10-13 17:04:44.763 Enabled for: Advanced Features 2. | 2020-10-13 17:04:44.763 Enabled for: Sierra Chart Historical Data Service. | 2020-10-13 17:04:44.763 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-10-13 17:04:44.763 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-10-13 17:04:44.763 Current selected Data/Trading service: Interactive Brokers | 2020-10-13 17:04:44.763 Custom symbol settings values: enabled | 2020-10-13 17:04:44.763 Chart Update Interval: 500 | 2020-10-13 17:04:44.763 Intraday Data Storage Time Unit: 1 | 2020-10-13 17:04:44.763 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-10-13 17:04:44.763 2020-10-13 17:04:44 Local computer time | 2020-10-13 17:04:44.763 2020-10-13 21:04:44 Local computer time in UTC | 2020-10-13 17:04:44.763 2020-10-13 17:04:44 Local computer time in SC Time Zone | 2020-10-13 17:04:44.763 2020-10-13 21:04:36 Server time in UTC | 2020-10-13 17:04:44.763 Local computer UTC time and Server UTC time difference: 8 seconds. | 2020-10-13 17:04:44.763 Notice: Your computer's clock is off by 8 seconds. For help with this, press the 'Send for Analysis' button. | 2020-10-13 17:04:44.763 Program path: C:\SierraChart\ | 2020-10-13 17:04:44.763 Data Files path: C:\SierraChart\Data\ | 2020-10-13 17:04:44.763 OS Version Number: 10.0 | 2020-10-13 17:04:44.763 Locale Setting: C | 2020-10-13 17:04:44.763 DLLs: UserContributedStudies_64.dll | 2020-10-13 17:04:44.763 Allowed protected custom studies: | 2020-10-13 17:04:44.763 Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. | 2020-10-13 17:04:44.764 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2020-10-13 17:04:44.806 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2020-10-13 17:04:45.053 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2020-10-13 17:04:45.053 Received 5 login tokens. | 2020-10-13 17:04:45.560 Symbol settings MD5 received. Request ID: 1. | 2020-10-13 17:04:46.206 Symbol settings are up-to-date for interactive_brokers.trading. | 2020-10-13 17:04:46.206 Files to Open on Start up | Opening file: ExampleChartbook.cht | 2020-10-13 17:04:49.071 Interactive Brokers | Connecting to TWS:7496 | 2020-10-13 17:04:51.085 Error getting address info for TWS. Windows error code 11001: No such host is known. | 2020-10-13 17:04:53.355 * IB TWS socket (1) | CloseSocket call. | 2020-10-13 17:04:53.355 IB TWS socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-13 17:04:53.355 Interactive Brokers | Failed to connect to the data and trade server. | 2020-10-13 17:04:53.355 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2020-10-13 17:04:53.355 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-10-13 17:04:53.355 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-10-13 17:04:53.356 IB TWS socket (0) | CloseSocket call. | 2020-10-13 17:04:53.398 Interactive Brokers | Disconnected. | 2020-10-13 17:04:53.398 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-10-13 17:04:53.398 Interactive Brokers | Connecting to TWS:7496 | 2020-10-13 17:04:56.416 Error getting address info for TWS. Windows error code 11001: No such host is known. | 2020-10-13 17:04:58.718 * IB TWS socket (1) | CloseSocket call. | 2020-10-13 17:04:58.718 IB TWS socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-13 17:04:58.718 Interactive Brokers | Failed to connect to the data and trade server. | 2020-10-13 17:04:58.718 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2020-10-13 17:04:58.718 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-10-13 17:04:58.718 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-10-13 17:04:58.719 IB TWS socket (0) | CloseSocket call. | 2020-10-13 17:04:58.734 Interactive Brokers | Disconnected. | 2020-10-13 17:04:58.734 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-10-13 17:04:58.734 Interactive Brokers | Connecting to TWS:7496 | 2020-10-13 17:05:01.722 Error getting address info for TWS. Windows error code 11001: No such host is known. | 2020-10-13 17:05:03.983 * IB TWS socket (1) | CloseSocket call. | 2020-10-13 17:05:03.983 IB TWS socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-10-13 17:05:03.983 Interactive Brokers | Failed to connect to the data and trade server. | 2020-10-13 17:05:03.983 * Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2020-10-13 17:05:03.983 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-10-13 17:05:03.983 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-10-13 17:05:03.983 IB TWS socket (0) | CloseSocket call. | 2020-10-13 17:05:04.023 Interactive Brokers | Disconnected. | 2020-10-13 17:05:04.023 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-10-13 17:05:04.023 |