Support Board
Date/Time: Tue, 26 Nov 2024 00:58:39 +0000
Post From: v1076 VbP Text Coloring Issue
| [2014-02-01 22:37:04] |
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To say that we are refusing to resolve issues is just not true. Post #1 is about functionality that is not available. This is not an issue although maybe from your perspective it may seem that way. When we say we are too busy, this has to do with feature requests only. This is all. There should not be any expectation, unless an item is relatively simple or is a critical item, to having them being done very quickly or if they will be done. - for better trading service integration / basic account information - no eta was provided or was refused aggressively Are you referring to account balance data? We have not gotten back to look at your recent postings yet. We will do that. And if the account balance data fields are confusing from CTS or several of them have to be combined together to get a particular result, then any issues or limitations surrounding this, cannot be blamed on us.and to improve charting functionality - no eta was provided or was refused aggressively We have no idea what this is in reference to. Furthermore, it is not possible for us to provide an estimated time for some significant feature to be added. If we try to give you a time estimate, then there is a chance it will not be met. This is generally the case you will find with software development from anyone.this is not the request but just FYI:
This is completely fine with us and cannot change anything that we are doing. We cannot be pressured by this. If Sierra Chart does not meet your requirements, then you need to go somewhere else and find what you need. And we do not think that many Sierra Chart users are going to agree with you. If there are any existing issues of course we will take care of those. Sierra Chart provides an enormous amount of functionality already with a lot more functionality coming.-we've stopped to expand our efforts to provide more SC-related public info. -we'll consider to stop all of SC-related public activity in the nearest future. In the case of the Volume by Price study, the Subgraphs really are only used to control coloring, line widths, and text sizes. This is all. Although there are other controls enabled for a Subgraph, they do not apply and the documentation explains this. This was one thing that we do need to do is disable those controls when they do not apply. We know that you and your users have been working with CTS T4, and we have done an enormous amount of work improving the integration to CTS with their new FIX service, pointing out issues to CTS themselves, and making sure all of that works very reliably to the best of our ability because we are only one part of the overall service. What CTS provides is the other half of it. So to say that we are just too busy and we are not taking care of issues, is 100% incorrect. There has been a lot of work done with CTS. Much more than we probably should have been doing because of issue, inefficiencies, and confusion from their side because of their FIX implementation. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-02-01 22:45:09
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