Support Board
Date/Time: Tue, 11 Feb 2025 17:38:29 +0000
Post From: Order seemingly randomly Opened/Closed
| [2020-09-09 22:00:27] |
| User290496 - Posts: 62 |
|
Hi, I was not trading when all of a sudden I heard the audio notification that an order has been stopped out. I went to check my Trade Orders and it is showing what looks to be a valid order that seems to have been placed and stopped out seconds later- however I never placed this order, and the exchange was not even open at that time- but the order is showing what seems to be a valid exchange order ID? I contacted my broker immediately, who confirmed that I am flat with them, and they see no orders placed since earlier today; i.e. They cannot see this order in their system. This seems to have popped out of nowhere, and they said they cannot see the TT side and should contact you guys. It does not look like SIM order either. |