Support Board
Date/Time: Sun, 09 Feb 2025 04:14:19 +0000
Post From: Added Denali - Can't place orders
| [2020-08-05 19:09:01] |
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First, you have not placed any trades through the Sierra Chart Order Routing Service and you have not paid Order Fill fees. The reason you received the message about the payment is simply because your account balance is $0.00 which is under the $5.00 threshold for generating this message since you are using the Sierra Chart order routing service. In addition, the reason why the $62.00 was specified is that the Denali Data Feed costs $51.20 per month and then we added $10.00 to cover Order Fill fees and rounded up to the nearest whole dollar. Second, you are setup to use the Sierra Chart Order Routing Service. We do not know why the one order you tried was rejected. But when you switch from CQG to the SC Order Routing, you basically need to go through these Setup Instructions starting at step #9 to ensure that you have everything properly setup: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions If there is an order rejection we need to see the actual Trade Service Log message. Instructions: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-05 19:09:20
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