Support Board

Custom Studies and associated files can also be set up to be automatically downloaded to the Sierra Chart installation of those users authorized to use the custom studies.

If you are the end user of these Custom Studies, then make sure that the option for File Downloads is Enabled on the Enabled Studies and Files to Download page.

If you are the developer of the Custom Study that is set to be automatically downloaded to users, ensure that the all the necessary files have been provided. Refer to the Upload Files page.

The users that have access to these files is controlled through the Manage Custom Studies Users Control Panel.

the Custom Study is not even being listed as a study to be a added to a chart, then it is possible that the custom studies DLL file has not downloaded properly.

Restart Sierra Chart in order to force the download of the necessary files. Make sure the DLL file that contains the custom studies is located in the Sierra Chart Data Files Folder. The custom studies developer will know the name of the DLL file. Check with them on this.

Finally, perform a Forced Login to ensure that Sierra Chart receives the proper authorization data for the Custom Studies.

This will also solve a potential problem where the Custom Studies files do not get downloaded if there was not a successful login after your Sierra Chart account was authorized to receive those files.