Support Board
Date/Time: Thu, 06 Feb 2025 10:16:25 +0000
Post From: Chart not updating real time and no depth
| [2020-04-21 14:53:56] |
| User209995 - Posts: 2 |
|
I am having the same issue.Here is the message log: Software version: 2088 64-bit | 2020-04-21 08:48:25.684 Primary Thread ID: 4588 | 2020-04-21 08:48:25.684 Usage end date: 2020-08-11 | 2020-04-21 08:48:25.684 Enabled for: Advanced Features 2. | 2020-04-21 08:48:25.684 Enabled for: Sierra Chart Historical Data Service. | 2020-04-21 08:48:25.684 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-04-21 08:48:25.684 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-04-21 08:48:25.684 Enabled for exchange2: CME | 2020-04-21 08:48:25.684 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-04-21 08:48:25.684 Current selected Data/Trading service: SC Data - All Services | 2020-04-21 08:48:25.684 Custom symbol settings values: disabled | 2020-04-21 08:48:25.684 Chart Update Interval: 500 | 2020-04-21 08:48:25.684 Intraday Data Storage Time Unit: 0 | 2020-04-21 08:48:25.684 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-04-21 08:48:25.684 2020-04-21 08:48:25 Local computer time | 2020-04-21 08:48:25.684 2020-04-21 14:48:25 Local computer time in UTC | 2020-04-21 08:48:25.684 2020-04-21 08:48:25 Local computer time in SC Time Zone | 2020-04-21 08:48:25.684 2020-04-21 14:40:50 Server time in UTC | 2020-04-21 08:48:25.684 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-04-21 08:48:25.684 Program path: C:\SierraChart\ | 2020-04-21 08:48:25.684 Data Files path: C:\SierraChart\Data\ | 2020-04-21 08:48:25.684 OS Version Number: 10.0 | 2020-04-21 08:48:25.685 Locale Setting: C | 2020-04-21 08:48:25.685 DLLs: MAutoFloorCeiling.dll, MAutoFloorCeiling_64.dll, MBidAskOscillator.dll, MBidAskOscillator_64.dll, MBoxChart.dll, MBoxChart_64.dll, MBoxHistogram.dll, MBoxHistogram_64.dll, MCumulativeDelta.dll, MCumulativeDelta_64.dll, MGannSwing.dll, MGannSwing_64.dll, MPace.dll, MPace_64.dll, MWaveChart.dll, MWaveChart_64.dll, MWaveHistogram.dll, MWaveHistogram_64.dll, PullStack_64.dll, RP_SmoothedProfile.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-04-21 08:48:25.685 File >> Disconnect selected. | 2020-04-21 08:51:21.799 SC Data - All Services | Disconnected. | 2020-04-21 08:51:21.951 SC Data - All Services | Connected to data server. | 2020-04-21 08:51:23.583 Triggering next historical data download in queue. | 2020-04-21 08:51:23.583 Triggering next historical data download in queue. | 2020-04-21 08:51:23.583 Triggering next historical data download in queue. | 2020-04-21 08:51:23.583 Triggering next historical data download in queue. | 2020-04-21 08:51:23.583 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2020-04-21 08:51:23.583 SC Data - All Services | Starting real-time market data updates for: ESM20. ID: 1 | 2020-04-21 08:51:23.734 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESM20 | 2020-04-21 08:51:23.734 SC Data - All Services | Requesting security definition data for: ESM20. ID: 1 | 2020-04-21 08:51:23.734 Added historical Intraday data request for ESM20 to the queue. | 2020-04-21 08:51:23.734 Intraday data recording state for symbol ESM20 is set to download 'Pending'. | 2020-04-21 08:51:23.734 Triggering next historical data download in queue. | 2020-04-21 08:51:23.734 Delaying start of download for ESM20 | 2020-04-21 08:51:23.745 Requesting market depth updates for: ESM20 if supported. | 2020-04-21 08:51:23.874 Separate subscription for market depth updates not supported. ESM20 | 2020-04-21 08:51:23.874 HD Request # 3 | Downloading Intraday chart data for ESM20 to the file ESM20.scid. Service: cme | 2020-04-21 08:51:28.698 HD Request # 3 | Download start date-time: 2020-04-21 08:31:10.000 | 2020-04-21 08:51:28.698 HD Request # 3 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2020-04-21 08:51:28.698 Socket (1) | Creating socket. | 2020-04-21 08:51:28.698 Socket (1) | Connecting to IP: 8.18.161.135. | 2020-04-21 08:51:28.698 HD Request # 3 | Setting DTC encoding to Binary VLS | 2020-04-21 08:51:29.139 HD Request # 3 | Sending historical data logon request message. | 2020-04-21 08:51:29.139 HD Request # 3 | Requesting Intraday data. Start date-time: 2020-04-21 08:31:10. Record interval: 0. Symbol: ESM20 | 2020-04-21 08:51:29.807 HD Request # 3 | Decompressing data. | 2020-04-21 08:51:30.029 HD Request # 3 | Receiving Intraday data for ESM20 starting at 2020-04-21 08:31:10 | 2020-04-21 08:51:30.484 Socket (1) | CloseSocket call. | 2020-04-21 08:51:30.705 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-04-21 08:51:30.705 Historical data download thread signaled to stop. | 2020-04-21 08:51:30.705 HD Request # 3 | Timestamp of first Intraday data file record written: 2020-04-21 08:31:11 | 2020-04-21 08:51:30.705 HD Request # 3 | Received 22750 records from 2020-04-21 08:31:10.000 to 2020-04-21 08:41:30.019 (10.3 minutes) and wrote 22709 records for ESM20 | 2020-04-21 08:51:30.705 HD Request # 3 | Completion time: 2s | 2020-04-21 08:51:30.708 HD Request # 3 | Intraday data download complete for ESM20. Unique request ID: 3 | 2020-04-21 08:51:30.708 Removing historical data download ID 3. | 2020-04-21 08:51:30.708 Real-time Intraday chart data file updates started for ESM20 | 2020-04-21 08:51:30.708 Intraday chart data file opened for ESM20 | 2020-04-21 08:51:30.708 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2020-04-21 08:51:30.708 Triggering next historical data download in queue. | 2020-04-21 08:51:30.708 Socket (1) | Socket gracefully closed by remote side. | 2020-04-21 08:51:30.926 Socket (1) | Closed. | 2020-04-21 08:51:30.926 Chart #12 has tagged chart #7 for full recalculation. Chartbook: ES_Master.Cht | 2020-04-21 08:51:31.175 ESM20 144 Trades #7 | Performing a full recalculation because it has been tagged. Chartbook: ES_Master.Cht | 2020-04-21 08:51:31.508 |