Support Board
Date/Time: Thu, 06 Feb 2025 09:34:36 +0000
Post From: Chart not updating real time and no depth
| [2020-04-18 05:11:19] |
| User423419 - Posts: 15 |
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Software version: 2086 64-bit | 2020-04-18 05:06:48.805 OpenGL enabled | 2020-04-18 05:06:48.805 Primary Thread ID: 12756 | 2020-04-18 05:06:48.805 Usage end date: 2020-05-12 | 2020-04-18 05:06:48.805 Enabled for: Advanced Features 2. | 2020-04-18 05:06:48.805 Enabled for: Sierra Chart Historical Data Service. | 2020-04-18 05:06:48.805 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-04-18 05:06:48.805 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-04-18 05:06:48.805 Enabled for exchange2: CME (Trading Account Required) | 2020-04-18 05:06:48.805 Enabled for exchange2: CBOT (Trading Account Required) | 2020-04-18 05:06:48.805 Enabled for exchange2: COMEX (Trading Account Required) | 2020-04-18 05:06:48.805 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-04-18 05:06:48.805 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-04-18 05:06:48.805 Current selected Data/Trading service: Rithmic Trading | 2020-04-18 05:06:48.805 Custom symbol settings values: enabled | 2020-04-18 05:06:48.805 Chart Update Interval: 500 | 2020-04-18 05:06:48.805 Intraday Data Storage Time Unit: 1 | 2020-04-18 05:06:48.805 Time Zone: +00:00:00 (UTC+00) | 2020-04-18 05:06:48.805 2020-04-17 23:06:48 Local computer time | 2020-04-18 05:06:48.805 2020-04-18 05:06:48 Local computer time in UTC | 2020-04-18 05:06:48.805 2020-04-18 05:06:48 Local computer time in SC Time Zone | 2020-04-18 05:06:48.805 2020-04-18 05:03:00 Server time in UTC | 2020-04-18 05:06:48.805 Local computer UTC time and Server UTC time difference: 2 seconds. | 2020-04-18 05:06:48.805 Program path: D:\SierraChart\ | 2020-04-18 05:06:48.805 Data Files path: D:\SierraChart\Data\ | 2020-04-18 05:06:48.805 OS Version Number: 10.0 | 2020-04-18 05:06:48.805 Locale Setting: C | 2020-04-18 05:06:48.805 DLLs: sst_ateam.dll, sst_ateam_64.dll, sst_FreeBundle.dll, sst_FreeBundle_64.dll, UserContributedStudies_64.dll | 2020-04-18 05:06:48.805 File >> Disconnect selected. | 2020-04-18 05:07:02.787 DTC Client socket (1) | CloseSocket call. | 2020-04-18 05:07:02.838 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-04-18 05:07:02.838 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-04-18 05:07:02.839 DTC Client socket (1) | Closed. | 2020-04-18 05:07:02.839 DTC Client socket (2) | CloseSocket call. | 2020-04-18 05:07:02.843 SC Data - All Services | Disconnected from the server. | 2020-04-18 05:07:02.843 Rithmic Trading | Disconnected. | 2020-04-18 05:07:02.843 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2020-04-18 05:07:02.843 DTC Client socket (2) | Socket gracefully closed by remote side. | 2020-04-18 05:07:02.881 DTC Client socket (2) | Closed. | 2020-04-18 05:07:02.881 Rithmic Trading | Port for executable: 50492 | 2020-04-18 05:07:10.606 Listening socket (1892). Port 50492 | Closed. | 2020-04-18 05:07:10.606 Rithmic Trading | Starting server: D:\SierraChart\Rim\DTCBridge.exe | 2020-04-18 05:07:10.607 Created process D:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:50492. Current folder: D:\SierraChart\Rim | 2020-04-18 05:07:10.609 Rithmic Trading | Bridge process is not running! | 2020-04-18 05:07:12.603 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50492 | 2020-04-18 05:07:12.603 DTC Client socket (1) | Creating socket. | 2020-04-18 05:07:12.603 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-04-18 05:07:12.603 DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2020-04-18 05:07:14.604 * DTC Client socket (1) | CloseSocket call. | 2020-04-18 05:07:14.605 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-04-18 05:07:14.605 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-04-18 05:07:14.605 DTC Client socket (1) | Closed. | 2020-04-18 05:07:14.605 DTC Client socket (0) | CloseSocket call. | 2020-04-18 05:07:14.623 Rithmic Trading | Disconnected. | 2020-04-18 05:07:14.623 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-04-18 05:07:14.623 Rithmic Trading | Port for executable: 50494 | 2020-04-18 05:07:16.628 Listening socket (1976). Port 50494 | Closed. | 2020-04-18 05:07:16.628 Rithmic Trading | Starting server: D:\SierraChart\Rim\DTCBridge.exe | 2020-04-18 05:07:16.638 Created process D:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:50494. Current folder: D:\SierraChart\Rim | 2020-04-18 05:07:16.640 Rithmic Trading | Bridge process is not running! | 2020-04-18 05:07:18.643 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50494 | 2020-04-18 05:07:18.643 DTC Client socket (1) | Creating socket. | 2020-04-18 05:07:18.643 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-04-18 05:07:18.643 DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2020-04-18 05:07:20.643 * DTC Client socket (1) | CloseSocket call. | 2020-04-18 05:07:20.646 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-04-18 05:07:20.646 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-04-18 05:07:20.646 DTC Client socket (1) | Closed. | 2020-04-18 05:07:20.646 DTC Client socket (0) | CloseSocket call. | 2020-04-18 05:07:20.664 Rithmic Trading | Disconnected. | 2020-04-18 05:07:20.664 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-04-18 05:07:20.664 Rithmic Trading | Port for executable: 50502 | 2020-04-18 05:07:22.675 Listening socket (1936). Port 50502 | Closed. | 2020-04-18 05:07:22.675 Rithmic Trading | Starting server: D:\SierraChart\Rim\DTCBridge.exe | 2020-04-18 05:07:22.675 Created process D:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:50502. Current folder: D:\SierraChart\Rim | 2020-04-18 05:07:22.677 Rithmic Trading | Bridge process is not running! | 2020-04-18 05:07:24.686 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50502 | 2020-04-18 05:07:24.686 DTC Client socket (1) | Creating socket. | 2020-04-18 05:07:24.686 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-04-18 05:07:24.686 DTC Client socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2020-04-18 05:07:26.688 * DTC Client socket (1) | CloseSocket call. | 2020-04-18 05:07:26.692 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-04-18 05:07:26.692 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-04-18 05:07:26.692 DTC Client socket (1) | Closed. | 2020-04-18 05:07:26.692 DTC Client socket (0) | CloseSocket call. | 2020-04-18 05:07:26.712 Rithmic Trading | Disconnected. | 2020-04-18 05:07:26.712 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-04-18 05:07:26.712 Rithmic Trading | Port for executable: 50504 | 2020-04-18 05:07:28.723 Listening socket (2032). Port 50504 | Closed. | 2020-04-18 05:07:28.723 Rithmic Trading | Starting server: D:\SierraChart\Rim\DTCBridge.exe | 2020-04-18 05:07:28.724 Created process D:\SierraChart\Rim\DTCBridge.exe. Parameters: /Port:50504. Current folder: D:\SierraChart\Rim | 2020-04-18 05:07:28.725 Rithmic Trading | Bridge process is running. | 2020-04-18 05:07:30.716 Rithmic Trading | Connecting to the server 127.0.0.1. Port 50504 | 2020-04-18 05:07:30.716 DTC Client socket (1) | Creating socket. | 2020-04-18 05:07:30.716 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2020-04-18 05:07:30.716 Rithmic Trading | Connected to server. | 2020-04-18 05:07:30.728 Rithmic Trading | Starting socket receive thread. | 2020-04-18 05:07:30.728 Rithmic Trading | Sending encoding request to server: Binary VLS | 2020-04-18 05:07:30.728 Rithmic Trading | Setting DTC encoding to Binary VLS | 2020-04-18 05:07:30.734 Rithmic Trading | Sending logon request message. | 2020-04-18 05:07:30.734 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2020-04-18 05:07:30.746 Rithmic Trading | Message from server: Logging is enabled. Log file: D:\SierraChart\Rim\Rithmic.log | 2020-04-18 05:07:30.746 Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2020-04-18 05:07:30.746 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2020-04-18 05:07:31.182 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2020-04-18 05:07:31.274 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2020-04-18 05:07:31.479 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2020-04-18 05:07:31.576 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2020-04-18 05:07:31.751 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2020-04-18 05:07:31.841 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2020-04-18 05:07:32.008 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2020-04-18 05:07:32.099 Rithmic Trading | Received logon response. | 2020-04-18 05:07:32.739 Rithmic Trading | Server Name: SC DTC Bridge. | 2020-04-18 05:07:32.739 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2020-04-18 05:07:32.739 Rithmic Trading | Successfully connected. IB='OneUpTrader', Firm='OneUpTrader'. | 2020-04-18 05:07:32.739 Rithmic Trading | Trading is supported. | 2020-04-18 05:07:32.739 Rithmic Trading | Order cancel and replace is supported. | 2020-04-18 05:07:32.739 Rithmic Trading | OCO Orders supported. | 2020-04-18 05:07:32.739 Rithmic Trading | Connected to data and trading server. | 2020-04-18 05:07:32.739 Triggering next historical data download in queue. | 2020-04-18 05:07:32.739 Triggering next historical data download in queue. | 2020-04-18 05:07:32.739 Triggering next historical data download in queue. | 2020-04-18 05:07:32.739 Triggering next historical data download in queue. | 2020-04-18 05:07:32.739 Using SC exchange feed2. Symbol: CL?#-NYMEX | 2020-04-18 05:07:32.793 Mapping CLM0-NYMEX to CLM20. Service code: nymex | 2020-04-18 05:07:32.793 SC Data - All Services | Starting real-time market data updates for: CLM0-NYMEX (CLM20). ID: 1 Service code: nymex | 2020-04-18 05:07:32.793 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2020-04-18 05:07:32.793 SC Data - All Services | Requesting security definition data for: CLM0-NYMEX (CLM20). ID: 1 | 2020-04-18 05:07:32.793 Requesting market depth updates for: CLM0-NYMEX if supported. | 2020-04-18 05:07:32.793 Separate subscription for market depth updates not supported. CLM0-NYMEX | 2020-04-18 05:07:32.793 Using SC exchange feed2. Symbol: CL?#-NYMEX | 2020-04-18 05:07:32.793 Added historical Intraday data request for CLM0-NYMEX to the queue. | 2020-04-18 05:07:32.793 Intraday data recording state for symbol CLM0-NYMEX is set to download 'Pending'. | 2020-04-18 05:07:32.793 Triggering next historical data download in queue. | 2020-04-18 05:07:32.793 DTC Client socket (2) | Creating socket. | 2020-04-18 05:07:32.793 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2020-04-18 05:07:32.793 Delaying start of download for CLM0-NYMEX | 2020-04-18 05:07:32.824 SC Data - All Services | Connected to server. | 2020-04-18 05:07:32.837 SC Data - All Services | Starting socket receive thread. | 2020-04-18 05:07:32.837 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-04-18 05:07:32.837 Rithmic Trading | Message from server: Received unknown message type from DTC client. Type = 603 | 2020-04-18 05:07:32.865 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-04-18 05:07:32.907 SC Data - All Services | Sending logon request message. | 2020-04-18 05:07:32.907 Rithmic Trading | Starting real-time market data updates for: F.US.CLEM20. ID: 2 | 2020-04-18 05:07:32.923 Rithmic Trading | Requesting security definition data for: F.US.CLEM20. ID: 2 | 2020-04-18 05:07:32.923 Rithmic Trading | Using primary service for historical data for F.US.CLEM20 | 2020-04-18 05:07:32.923 Added historical Intraday data request for F.US.CLEM20 to the queue. | 2020-04-18 05:07:32.923 Intraday data recording state for symbol F.US.CLEM20 is set to download 'Pending'. | 2020-04-18 05:07:32.923 Triggering next historical data download in queue. | 2020-04-18 05:07:32.923 Delaying start of download for F.US.CLEM20 | 2020-04-18 05:07:32.926 Symbol Error - F.US.CLEM20 is unknown, unavailable, or improperly formatted. | 2020-04-18 05:07:32.926 Requesting market depth updates for: F.US.CLEM20 if supported. | 2020-04-18 05:07:33.061 Rithmic Trading | Market Depth data has been rejected for symbol: F.US.CLEM20. Invalid symbol | 2020-04-18 05:07:33.072 HD Request # 4 | Downloading Intraday chart data for F.US.CLEM20 to the file F.US.CLEM20.scid. Service: rithmic.trading | 2020-04-18 05:07:33.423 HD Request # 4 | Download start date-time: 2020-04-17 12:51:41.000 | 2020-04-18 05:07:33.423 HD Request # 4 | Sending historical data request. Start date-time: 2020-04-17 12:51:41. Record interval: 1. Symbol: F.US.CLEM20 | 2020-04-18 05:07:33.423 HD Request # 4 | Error downloading historical Intraday data for F.US.CLEM20. Historical data request rejected because the symbol is not valid | 2020-04-18 05:07:33.426 HD Request # 4 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for F.US.CLEM20 | 2020-04-18 05:07:33.426 HD Request # 4 | Completion time: 0s | 2020-04-18 05:07:33.426 HD Request # 4 | Intraday data download complete for F.US.CLEM20. Unique request ID: 5 | 2020-04-18 05:07:33.426 Removing historical data download ID 5. | 2020-04-18 05:07:33.426 Real-time Intraday chart data file updates started for F.US.CLEM20 | 2020-04-18 05:07:33.426 Opened cached Intraday file: D:\SierraChart\Data\F.US.CLEM20.scid. Thread ID: 12756 | 2020-04-18 05:07:33.426 Intraday chart data file opened for F.US.CLEM20 | 2020-04-18 05:07:33.426 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2020-04-18 05:07:33.426 Triggering next historical data download in queue. | 2020-04-18 05:07:33.426 SC Data - All Services | Received logon response. | 2020-04-18 05:07:33.534 SC Data - All Services | Server Name: SC Realtime Server. | 2020-04-18 05:07:33.534 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-04-18 05:07:33.534 SC Data - All Services | Successfully connected. | 2020-04-18 05:07:33.534 SC Data - All Services | Trading is not supported. | 2020-04-18 05:07:33.534 SC Data - All Services | Restarting real-time data updates for symbol: CLM0-NYMEX -> CLM20 | 2020-04-18 05:07:33.534 SC Data - All Services | Clearing market depth for CLM0-NYMEX | 2020-04-18 05:07:33.623 Opened cached Depth file: D:\SierraChart\Data\MarketDepthData\CLM0-NYMEX.2020-04-18.depth | 2020-04-18 05:07:33.623 SC Data - All Services | Received security definition for symbol CLM0-NYMEX | 2020-04-18 05:07:33.654 HD Request # 5 | Downloading Intraday chart data for CLM0-NYMEX to the file CLM0-NYMEX.scid. Service: nymex | 2020-04-18 05:07:38.299 HD Request # 5 | Download start date-time: 2020-04-17 20:59:58.000 | 2020-04-18 05:07:38.300 HD Request # 5 | Using server: ds23.sierracharts.com port 10150 | 2020-04-18 05:07:38.300 Socket (3) | Creating socket. | 2020-04-18 05:07:38.300 Socket (3) | Connecting to IP: 216.1.90.130. | 2020-04-18 05:07:38.300 HD Request # 5 | Setting DTC encoding to Binary VLS | 2020-04-18 05:07:38.389 HD Request # 5 | Sending historical data logon request message. | 2020-04-18 05:07:38.389 HD Request # 5 | Requesting Intraday data. Start date-time: 2020-04-17 20:59:58. Record interval: 1. Symbol: CLM20 | 2020-04-18 05:07:38.882 HD Request # 5 | Decompressing data. | 2020-04-18 05:07:38.919 HD Request # 5 | Receiving Intraday data for CLM0-NYMEX starting at 2020-04-17 20:59:58 | 2020-04-18 05:07:38.919 Socket (3) | CloseSocket call. | 2020-04-18 05:07:38.919 Socket (3) | Shutdown started. Waiting for graceful close. | 2020-04-18 05:07:38.919 Historical data download thread signaled to stop. | 2020-04-18 05:07:38.924 HD Request # 5 | Timestamp of first Intraday data file record written: 2020-04-17 20:59:58 | 2020-04-18 05:07:38.924 HD Request # 5 | Received 1 record from 2020-04-17 20:59:58.000 to 2020-04-17 20:59:58.000 (0.0 seconds) and wrote 1 record for CLM0-NYMEX | 2020-04-18 05:07:38.924 HD Request # 5 | Completion time: 0s | 2020-04-18 05:07:38.927 HD Request # 5 | Intraday data download complete for CLM0-NYMEX. Unique request ID: 4 | 2020-04-18 05:07:38.927 Removing historical data download ID 4. | 2020-04-18 05:07:38.927 Real-time Intraday chart data file updates started for CLM0-NYMEX | 2020-04-18 05:07:38.927 Opened cached Intraday file: D:\SierraChart\Data\CLM0-NYMEX.scid. Thread ID: 12756 | 2020-04-18 05:07:38.927 Intraday chart data file opened for CLM0-NYMEX | 2020-04-18 05:07:38.927 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2020-04-18 05:07:38.927 Triggering next historical data download in queue. | 2020-04-18 05:07:38.927 Socket (3) | Socket gracefully closed by remote side. | 2020-04-18 05:07:38.960 Socket (3) | Closed. | 2020-04-18 05:07:38.960 *this is after market close, so I'm not sure if that'll make a difference in what you need to see. I've also updated to the current version. Thanks |