Support Board
Date/Time: Tue, 04 Feb 2025 18:00:29 +0000
Post From: No data
| [2020-01-28 15:02:10] |
| John - SC Support - Posts: 37710 |
|
Called the customer and found they had 3 separate installations of Sierra Chart. Setup the first instance as the DTC Server and the third instance as a DTC - Sub Instance. The customer is getting data just fine now in all 3 instances. Also explained the need to connect to his funded trading account at the beginning of each month, as he does not trade through Sierra Chart. For reference, here is the information in our documentation: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |