Support Board
Date/Time: Tue, 04 Feb 2025 11:37:53 +0000
Post From: All currency future real time data are unavailable
| [2020-01-16 19:17:54] |
| User986642 - Posts: 5 |
|
I have activated Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts,but when I switch symbol to 6E,sierra chart says that exchange not authorize,but ES and other symbol(COMEX NYMEX product) are OK Software version: 2034 64-bit | 2020-01-16 17:33:17.549 Usage end date: 2020-03-12 | 2020-01-16 17:33:17.549 Enabled for: Advanced Features 2. | 2020-01-16 17:33:17.549 Enabled for: Sierra Chart Historical Data Service. | 2020-01-16 17:33:17.549 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-01-16 17:33:17.549 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-01-16 17:33:17.549 Enabled for exchange2: CME | 2020-01-16 17:33:17.549 Enabled for exchange2: CBOT (Trading Account Required) | 2020-01-16 17:33:17.549 Enabled for exchange2: COMEX (Trading Account Required) | 2020-01-16 17:33:17.549 Enabled for exchange2: NYMEX | 2020-01-16 17:33:17.549 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-16 17:33:17.549 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-01-16 17:33:17.549 Custom symbol settings values: enabled | 2020-01-16 17:33:17.549 Chart Update Interval: 500 | 2020-01-16 17:33:17.549 Intraday Data Storage Time Unit: 0 | 2020-01-16 17:33:17.549 Time Zone: +00:00:00 (UTC+00) | 2020-01-16 17:33:17.549 2020-01-17 01:33:17 Local computer time | 2020-01-16 17:33:17.549 2020-01-16 17:33:17 Local computer time in UTC | 2020-01-16 17:33:17.549 2020-01-16 17:33:17 Local computer time in SC Time Zone | 2020-01-16 17:33:17.549 2020-01-16 17:17:33 Server time in UTC | 2020-01-16 17:33:17.549 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-01-16 17:33:17.549 Program path: H:\SCC\ | 2020-01-16 17:33:17.549 Data Files path: H:\SCC\Data\ | 2020-01-16 17:33:17.549 OS Version Number: 10.0 | 2020-01-16 17:33:17.550 Locale Setting: C | 2020-01-16 17:33:17.550 DLLs: UserContributedStudies_64.dll | 2020-01-16 17:33:17.550 SC Futures Order Routing/Data | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2020-01-16 17:33:20.969 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-01-16 17:33:20.974 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2020-01-16 17:33:20.975 SC Futures Order Routing/Data | Connected to server. | 2020-01-16 17:33:21.214 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-01-16 17:33:21.214 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS | 2020-01-16 17:33:21.214 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-01-16 17:33:21.932 SC Futures Order Routing/Data | Sending logon request message. | 2020-01-16 17:33:21.932 SC Futures Order Routing/Data | Received logon response. | 2020-01-16 17:33:22.185 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-01-16 17:33:22.185 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-01-16 17:33:22.185 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-01-16 17:33:22.185 SC Futures Order Routing/Data | Trading is supported. | 2020-01-16 17:33:22.185 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-01-16 17:33:22.185 SC Futures Order Routing/Data | OCO Orders supported. | 2020-01-16 17:33:22.185 SC Futures Order Routing/Data | Bracket Orders supported. | 2020-01-16 17:33:22.185 SC Futures Order Routing/Data | Connected to data and trading server. | 2020-01-16 17:33:22.185 Triggering next historical data download in queue. | 2020-01-16 17:33:22.186 Triggering next historical data download in queue. | 2020-01-16 17:33:22.186 Triggering next historical data download in queue. | 2020-01-16 17:33:22.186 Triggering next historical data download in queue. | 2020-01-16 17:33:22.186 Using SC exchange feed2. Symbol: GC?##_FUT_COMEX | 2020-01-16 17:33:22.193 Mapping GCG20_FUT_COMEX to GCG20. Service code: comex | 2020-01-16 17:33:22.193 SC Data - All Services | Starting real-time market data updates for: GCG20_FUT_COMEX (GCG20). ID: 1 Service code: comex | 2020-01-16 17:33:22.193 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2020-01-16 17:33:22.193 SC Data - All Services | Requesting security definition data for: GCG20_FUT_COMEX (GCG20). ID: 1 | 2020-01-16 17:33:22.193 Using SC exchange feed2. Symbol: GC?##_FUT_COMEX | 2020-01-16 17:33:22.193 Added historical Intraday data request for GCG20_FUT_COMEX to the queue. | 2020-01-16 17:33:22.194 Intraday data recording state for symbol GCG20_FUT_COMEX is set to download 'Pending'. | 2020-01-16 17:33:22.194 Triggering next historical data download in queue. | 2020-01-16 17:33:22.194 DTC Client socket (2) | Creating socket. | 2020-01-16 17:33:22.195 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2020-01-16 17:33:22.195 Delaying start of download for GCG20_FUT_COMEX | 2020-01-16 17:33:22.196 Using SC exchange feed2. Symbol: CL?##_FUT_NYMEX | 2020-01-16 17:33:22.320 Mapping CLH20_FUT_NYMEX to CLH20. Service code: nymex | 2020-01-16 17:33:22.320 SC Data - All Services | Starting real-time market data updates for: CLH20_FUT_NYMEX (CLH20). ID: 2 Service code: nymex | 2020-01-16 17:33:22.320 SC Data - All Services | Requesting security definition data for: CLH20_FUT_NYMEX (CLH20). ID: 2 | 2020-01-16 17:33:22.320 Using SC exchange feed2. Symbol: CL?##_FUT_NYMEX | 2020-01-16 17:33:22.320 Added historical Intraday data request for CLH20_FUT_NYMEX to the queue. | 2020-01-16 17:33:22.320 Intraday data recording state for symbol CLH20_FUT_NYMEX is set to download 'Pending'. | 2020-01-16 17:33:22.320 Triggering next historical data download in queue. | 2020-01-16 17:33:22.320 Using SC exchange feed2. Symbol: 6E?##_FUT_CME | 2020-01-16 17:33:22.344 Mapping 6EH20_FUT_CME to 6EH20. Service code: cme | 2020-01-16 17:33:22.344 SC Data - All Services | Starting real-time market data updates for: 6EH20_FUT_CME (6EH20). ID: 3 Service code: cme | 2020-01-16 17:33:22.344 SC Data - All Services | Requesting security definition data for: 6EH20_FUT_CME (6EH20). ID: 3 | 2020-01-16 17:33:22.344 Using SC exchange feed2. Symbol: 6E?##_FUT_CME | 2020-01-16 17:33:22.344 Added historical Intraday data request for 6EH20_FUT_CME to the queue. | 2020-01-16 17:33:22.344 Intraday data recording state for symbol 6EH20_FUT_CME is set to download 'Pending'. | 2020-01-16 17:33:22.344 Triggering next historical data download in queue. | 2020-01-16 17:33:22.344 SC Futures Order Routing/Data | Received security definition for symbol GCG20_FUT_COMEX | 2020-01-16 17:33:22.431 SC Futures Order Routing/Data | Received security definition for symbol CLH20_FUT_NYMEX | 2020-01-16 17:33:22.559 SC Futures Order Routing/Data | Received security definition for symbol 6EH20_FUT_CME | 2020-01-16 17:33:22.675 Using SC exchange feed2. Symbol: ES?##_FUT_CME | 2020-01-16 17:33:22.677 Mapping ESH20_FUT_CME to ESH20. Service code: cme | 2020-01-16 17:33:22.677 SC Data - All Services | Starting real-time market data updates for: ESH20_FUT_CME (ESH20). ID: 4 Service code: cme | 2020-01-16 17:33:22.677 SC Data - All Services | Requesting security definition data for: ESH20_FUT_CME (ESH20). ID: 4 | 2020-01-16 17:33:22.677 Using SC exchange feed2. Symbol: ES?##_FUT_CME | 2020-01-16 17:33:22.677 Added historical Intraday data request for ESH20_FUT_CME to the queue. | 2020-01-16 17:33:22.677 Intraday data recording state for symbol ESH20_FUT_CME is set to download 'Pending'. | 2020-01-16 17:33:22.677 Triggering next historical data download in queue. | 2020-01-16 17:33:22.677 SC Futures Order Routing/Data | Received security definition for symbol ESH20_FUT_CME | 2020-01-16 17:33:22.915 SC Data - All Services | Connected to server. | 2020-01-16 17:33:25.423 SC Data - All Services | Starting socket receive thread. | 2020-01-16 17:33:25.423 SC Data - All Services | Sending encoding request to server: Binary VLS | 2020-01-16 17:33:25.423 SC Data - All Services | Setting DTC encoding to Binary VLS | 2020-01-16 17:33:25.659 SC Data - All Services | Sending logon request message. | 2020-01-16 17:33:25.659 SC Data - All Services | Received logon response. | 2020-01-16 17:33:26.366 SC Data - All Services | Server Name: SC Realtime Server. | 2020-01-16 17:33:26.366 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2020-01-16 17:33:26.366 SC Data - All Services | Successfully connected. | 2020-01-16 17:33:26.366 SC Data - All Services | Trading is not supported. | 2020-01-16 17:33:26.366 SC Data - All Services | Restarting real-time data updates for symbol: 6EH20_FUT_CME -> 6EH20 | 2020-01-16 17:33:26.366 SC Data - All Services | Restarting real-time data updates for symbol: CLH20_FUT_NYMEX -> CLH20 | 2020-01-16 17:33:26.366 SC Data - All Services | Restarting real-time data updates for symbol: ESH20_FUT_CME -> ESH20 | 2020-01-16 17:33:26.366 SC Data - All Services | Restarting real-time data updates for symbol: GCG20_FUT_COMEX -> GCG20 | 2020-01-16 17:33:26.366 Symbol Error - 6EH20_FUT_CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2020-01-16 17:33:26.586 SC Data - All Services | Received security definition for symbol 6EH20_FUT_CME | 2020-01-16 17:33:26.586 SC Data - All Services | Received security definition for symbol CLH20_FUT_NYMEX | 2020-01-16 17:33:26.586 SC Data - All Services | Received security definition for symbol ESH20_FUT_CME | 2020-01-16 17:33:26.586 SC Data - All Services | Received security definition for symbol GCG20_FUT_COMEX | 2020-01-16 17:33:26.586 Requesting market depth updates for: GCG20_FUT_COMEX if supported. | 2020-01-16 17:33:27.173 SC Data - All Services | Clearing market depth for GCG20_FUT_COMEX | 2020-01-16 17:33:29.249 HD Request # 61 | Downloading Intraday chart data for GCG20_FUT_COMEX to the file GCG20_FUT_COMEX.scid. Service: comex | 2020-01-16 17:33:31.860 HD Request # 61 | Download start date-time: 2020-01-16 17:33:05.000 | 2020-01-16 17:33:31.861 HD Request # 61 | Using server: ds21.sierracharts.com port 10150 | 2020-01-16 17:33:31.861 Socket (4) | Creating socket. | 2020-01-16 17:33:31.861 Socket (4) | Connecting to IP: 216.1.90.129. | 2020-01-16 17:33:31.862 HD Request # 61 | Setting DTC encoding to Binary VLS | 2020-01-16 17:33:32.277 HD Request # 61 | Sending historical data logon request message. | 2020-01-16 17:33:32.277 HD Request # 61 | Requesting Intraday data. Start date-time: 2020-01-16 17:33:05. Record interval: 0. Symbol: GCG20 | 2020-01-16 17:33:32.943 HD Request # 61 | Decompressing data. | 2020-01-16 17:33:33.149 HD Request # 61 | Receiving Intraday data for GCG20_FUT_COMEX starting at 2020-01-16 17:33:05 | 2020-01-16 17:33:33.149 Socket (4) | CloseSocket call. | 2020-01-16 17:33:33.150 Socket (4) | Shutdown started. Waiting for graceful close. | 2020-01-16 17:33:33.150 Historical data download thread signaled to stop. | 2020-01-16 17:33:33.150 HD Request # 61 | Timestamp of first Intraday data file record written: 2020-01-16 17:33:07 | 2020-01-16 17:33:33.150 HD Request # 61 | Received 60 records from 2020-01-16 17:33:05.000 to 2020-01-16 17:33:21.010 (16.0 seconds) and wrote 54 records for GCG20_FUT_COMEX | 2020-01-16 17:33:33.150 HD Request # 61 | Completion time: 2s | 2020-01-16 17:33:33.150 HD Request # 61 | Intraday data download complete for GCG20_FUT_COMEX. Unique request ID: 65 | 2020-01-16 17:33:33.150 Removing historical data download ID 65. | 2020-01-16 17:33:33.150 Real-time Intraday chart data file updates started for GCG20_FUT_COMEX | 2020-01-16 17:33:33.150 Intraday chart data file opened for GCG20_FUT_COMEX | 2020-01-16 17:33:33.150 Triggering next historical data download in queue. | 2020-01-16 17:33:33.150 HD Request # 62 | Downloading Intraday chart data for CLH20_FUT_NYMEX to the file CLH20_FUT_NYMEX.scid. Service: nymex | 2020-01-16 17:33:33.151 Compressing file: H:\SCC\Data\CLH20_FUT_NYMEX.scid. This may take a while. | 2020-01-16 17:33:33.151 HD Request # 62 | Download start date-time: 2019-07-14 17:33:33.000 | 2020-01-16 17:33:33.151 HD Request # 62 | Using server: ds23.sierracharts.com port 10149 | 2020-01-16 17:33:33.151 Socket (3) | Creating socket. | 2020-01-16 17:33:33.151 Socket (3) | Connecting to IP: 216.1.90.130. | 2020-01-16 17:33:33.152 Socket (4) | Socket gracefully closed by remote side. | 2020-01-16 17:33:33.355 Socket (4) | Closed. | 2020-01-16 17:33:33.355 HD Request # 62 | Setting DTC encoding to Binary VLS | 2020-01-16 17:33:33.576 HD Request # 62 | Sending historical data logon request message. | 2020-01-16 17:33:33.576 HD Request # 62 | Requesting Intraday data. Start date-time: 2019-07-14 17:33:33. Record interval: 0. Symbol: CLH20 | 2020-01-16 17:33:34.265 HD Request # 62 | Decompressing data. | 2020-01-16 17:33:34.474 HD Request # 62 | Receiving Intraday data for CLH20_FUT_NYMEX starting at 2019-07-15 02:02:01 | 2020-01-16 17:33:35.119 Opened cached Intraday file: H:\SCC\Data\GCG20_FUT_COMEX.scid | 2020-01-16 17:33:39.034 HD Request # 62 | Timestamp of first Intraday data file record written: 2019-07-15 02:02:01 | 2020-01-16 17:33:40.802 CLH20_FUT_NYMEX[M] 5 Min #9 | StartDateTimeForLoadingOrderFills: 2019-09-16 17:00:00 | 2020-01-16 17:33:41.203 |