Support Board
Date/Time: Tue, 04 Feb 2025 08:37:39 +0000
Post From: unable to connect to server api.cqg.com
| [2020-01-14 15:37:29] |
| User934328 - Posts: 1 |
|
I was connected for about 45 ,minutes when the message log appeared on screen and Sierra Chart was trying to connect. Portion of message log below: CQG WebAPI | Connecting to server api.cqg.com | 2020-01-14 05:09:15.943 CQG WebSocket | Connecting to WebSocket server. | 2020-01-14 05:09:15.943 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2020-01-14 05:09:15.944 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2020-01-14 05:09:15.944 CQG WebSocket socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2020-01-14 05:09:18.310 * CQG WebSocket | WebSocket closed. | 2020-01-14 05:09:18.310 CQG WebAPI | WebSocket closed. | 2020-01-14 05:09:18.310 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2020-01-14 05:09:18.310 Select 'File >> Disconnect' to prevent further connection attempts. | 2020-01-14 05:09:18.310 CQG WebSocket socket (1) | Closed. | 2020-01-14 05:09:18.311 CQG WebAPI | Disconnected. | 2020-01-14 05:09:18.317 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-01-14 05:09:18.317 Also, I connectacted CQG and they told me to contact you because they see nothing wrong on their end. BTW, they did not ask who I was or any questions other than, "how can I help you". I felt passed off. |