Support Board
Date/Time: Mon, 25 Nov 2024 02:45:14 +0000
Post From: Not able to connect to ZenFire 28.12.
| [2013-12-28 19:29:36] |
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You need to contact your broker about this error: Zen-Fire - Server Alert: Market Data Connection Login Failed. Error text: permission denied | 2013-12-28 13:37:49 Whether you should be able to connect or not, we do not know. It's not uncommon to have trouble connecting over the weekend. Zen fire is not strictly a data feed. We refer to it as a trading platform service. It provides access to trading and also market data. The situation with Zen-Fire is not ours. This complaint is not fair to us. The interface method to Zen-Fire was changed by them. Not us. We have a very firm policy where we do not support API components. We proceeded to partially support the new Zen-fire API (trading only) to accommodate the existing users, and after working through it, realized it was a mistake and needed to follow our policy: Http://www.sierrachart.com/index.php?l=doc/helpdetails76.html This policy has been in place for about a year now. It is also unheard of, to have a very short amount of time to support a completely new interface method to a backend system. In my more than 17 years of experience, I have never seen anything like this. They should have allowed at least a one-year transition time. It was very surprising what they did. It is very critical, that trading and data service providers provide open and clearly documented basic communication protocols. The most well-established protocol is FIX and we have started an initiative for this industry to establish DTC: https://www.sierrachart.com/index.php?l=doc/doc_GeneralDataTradeServiceProtocol.php We desire to have a working group formed to work out differences and establish a clear standard. What is meant by "SCH"? We know that SC is Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-28 19:36:29
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