Support Board

Date/Time: Thu, 02 May 2024 09:05:40 +0000

Post From: Unable to log in to Sierra Chart

[2019-12-12 20:12:22] Link To Thread - Link To Post [Go To First Post]
User467311 - Posts: 7
I just finished setting up Sierra Chart and populated the fields in the "Data/Trade Service Settings" with my user name and password. When I click OK and the software loads my charts the connection window says NOT Connected. I have verifed the correct USER Name and Password are loaded. I get an additional window popup that states: Connection error message from service: CQGWebAPI\|Market data logon unsuccessful. Server message: Username or password is incorrect.\|..... Please advise. Date Time Of Last Edit: 2019-12-12 20:34:43