Support Board

Date/Time: Sun, 28 Apr 2024 11:37:21 +0000

Post From: RE: Help Switching Data Feed

[2019-12-11 17:58:14] Link To Thread - Link To Post [Go To First Post]
SC Support - Posts: 1795
Hi Mr Lefeve, the error message that you are getting: "Logon rate has exceeded the allowable limit 20 logins per 5 minutes. Contact Customer Support for assistance." This message is from CQG. When you see this message, select File >> Disconnect. Wait 5 minutes. And then try connecting again. If there is another error after connecting, see if that error message is listed in this section here and take the appropriate steps to resolve. Regarding Error Messages From CQG: CQG Trading Platform Service: Common Error Messages