Support Board
Date/Time: Mon, 25 Nov 2024 01:32:15 +0000
Post From: Some charts stop updating
| [2013-12-18 21:52:24] |
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We have had reports like this. The problem has to do with the primary exchange. There is a new symbol format that you need to use for certain stocks which specifies 2 exchanges including the primary exchange. Here it is: http://www.sierrachart.com/index.php?l=doc/IBSymbols.html#Stock Refer to the section: Stocks With Specified Exchange and Primary Exchange Format The problem is, we do not know when exactly this format will be supported by Interactive Brokers. It is very new and we are not sure it is supported on their system yet. They did communicate to us recently on the subject, so we know that support will be coming soon. It could be we are wrong about the problem. But in any case, it is going to be some issue on the TWS side. You may want to contact Interactive Brokers support about it. The only other information we have is in help topic 3: Http://www.sierrachart.com/index.php?l=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-18 21:54:43
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