Support Board
Date/Time: Mon, 25 Nov 2024 00:35:15 +0000
Post From: Sierra not responding
| [2013-12-12 20:15:04] |
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For this, refer to help topic 7: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html Today's intraday data looks fine. I cannot retrieve data before today's date. For this, do not use the Continuous Futures Contract setting in Chart Settings: Unable to determine the symbols and settings necessary to load @ES#C.scid as a continuous contract. Make sure symbol settings exist and are correct for this symbol in Global Settings >> Symbol Settings. | 2013-12-12 11:07:27
For the Chartbook freezing issue, refer to this help topic: http://www.sierrachart.com/index.php?l=doc/helpdetails30.html#h30.16 We recommend creating a new Chartbook. You are using custom studies which can also be causing a problem. We cannot help with those. Refer to help topic 17 about those: http://www.sierrachart.com/index.php?l=doc/helpdetails17.html For this one, refer to this help topic: http://www.sierrachart.com/index.php?l=doc/helpdetails63.html Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2013-12-12 08:30:00. Next Bar Date Time: 2013-09-13 08:30:00. Filename: C:\SierraChart\Data\@ES#C.scid | 2013-12-12 11:36:58 We tested downloading data for @ES#C from IQ Feed. The data was downloaded reliably and very fast. No trouble at all and no out of order timestamps. Sometimes based upon your Chartbook configuration, as data is being downloaded, this can increase CPU usage due to a lot of additional processing that goes on within those charts. The solution is just to open a a single chart without studies when you are managing the data and then when you have all of the data, at that time go ahead and open up your complex Chartbook. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-12 20:17:07
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