Support Board
Date/Time: Sun, 02 Feb 2025 18:57:16 +0000
Post From: Transact/Infinity/Denali/Tradovate
| [2019-09-19 11:09:10] |
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You need to ask your broker about any order rejection message: Trade order error- CQG order update. Status REJECTED Text: Trader is not authorized for this account. Internal order ID: 798549 service order ID:1996768736. Symbol F.US.MNQZ19" What I think has happened is that my trial period for my infinity futures account (transact) has expired because I never funded, This whole time I have somehow been using my tradovate account with transact software and now things are not linking up correctly. There is definitely no problem here at all related to this.You just need to contact your broker about the above rejection. The installation location of Sierra Chart on your system is fine as well. It is in the default folder used for Transact users but there is no problem with that. It can remain that way always. You can stay with your broker Tradeovate and still use the Denali Exchange Data Feed: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |