Support Board
Date/Time: Sun, 02 Feb 2025 18:56:40 +0000
Post From: Installer Exec will not run (or Install Sierra Charts)
| [2019-09-13 01:08:11] |
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First of all, there is next to no one who has trouble installing Sierra Chart. It is the one program in this world, which is the least difficult to install. And we mean that with certainty. It is point-blank simple to install and run. This is a literal fact due to its simplicity because it has no external dependencies and it is all self-contained in a single folder. We never hear about at all, what you described in the first post. And we mean never. No one ever reports anything like this is and it is baffling to us to even hear this: but when I click on it, it will not install (or run). I just get a quick 1 sec splash of a screen (which I can't see what it is, since its literally 1 sec) and then nothing.
So we really do not even understand what the situation is around this. Sierra Chart does not even use a splash screen, and nothing would show up for just one second.We looked at where you have installed Sierra Chart and all of them are in the wrong location. Delete all copies of Sierra Chart that you have installed. You need to install Sierra Chart to: C:\SierraChart We have extended your trial. To get started with Sierra Chart, start with this page here: Getting Started, Opening Charts and Basic Trading Finally, if you need help installing Sierra Chart we can help you with remote assistance. But as we said this is just so simple and straightforward. The only time someone may have trouble with the installer is when security software on the users system is blocking it. We made an educated guess, that that is what was happening in your case but we do not know. If you need help, let us know and set your telephone number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo To set up a shortcut to Sierra Chart, refer to: Software Download: Setting up Shortcut to Sierra Chart To delete your existing installations of Sierra Chart, refer to: Software Download: Uninstalling That section also explains why it is not located in Add/Remove Programs. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-13 01:26:47
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