Support Board

Date/Time: Fri, 10 May 2024 10:51:35 +0000

Post From: TRANSACT client using denali data

[2019-09-02 07:13:26] Link To Thread - Link To Post [Go To First Post]
User82032 - Posts: 35
During my conversations with Transact tonight I was informed by them that Sierra chart had me authorized for package 3 and not package 5. I informed them I was paying for my charting and data directly from Sierra. They told me it did not matter and that sierra only authorized me for package 3. He said he would opt me in to package 5. Why do they having to authorize my use of sierra charts if I pay directly to sierra. Anyhow he sent me a end user agreement saying the fee is 29.95 per month plus a risk liquidation fee. What is all this? It appears like Transact will be deducting these fees from my account. Am I right to question this stuff? I do not to be billed by both Transact and Sierra for charting and exchange fees.