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Date/Time: Mon, 06 May 2024 21:57:14 +0000



Post From: Hotkey request

[2019-08-27 09:13:48]
Sierra Chart Engineering - Posts: 104368
This is 100% a definite impossibility, so we need to understand exactly what it is you are doing and what exactly you are seeing and why. We are waiting for you to do what we said in post #9 in that thread:
'Clear ALL bid/ask' and 'Center ALL' on ChartDOM and TradeDOM | Post: 189428

If you do not help us, we cannot help you.

And of course we tested this. And could not reproduce. It would not even make any sense we could possibly reproduce it.

And there is a reason why it is 100% impossible because the storage of that data when a chart is not replaying comes from a single common storage for all charts and Trading DOMs. When it is cleared it is cleared from that one common location.

And we tested this again right now. We could not reproduce it. It would be just impossible for us to reproduce. This is precisely why we need you to show us what you are seeing so we can get a better understanding of exactly what is happening in your case.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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Date Time Of Last Edit: 2019-08-27 09:25:03