Support Board
Date/Time: Mon, 25 Nov 2024 00:48:39 +0000
Post From: Technical Notice: Version 1059/1060 and TT FIX
| [2013-12-09 16:26:41] |
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Responses Post #7: Completely clear the Trade Activity data for the symbol that your position is flat for following the instructions here: http://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#ClearingtheLog This is all you need to do. This is what the documentation indicates to do in this particular case. The Trade Stats for Charts tab should not be relied upon to show your accurate position. It can be wrong because it has a dependency upon order fills and those could sometimes be missed for different kinds of conditions. Post #8: You need to uncheck 'Use CME Gateway for CBOT Symbols' and reconnect to the data feed. You may still see the Symbol is Unknown message continue to appear for up to 30 seconds even after unchecking that option and reconnecting. Disregard that. Post #9: Do not use the CBOT symbols. Only the CME symbols. We had not released the updated settings for AMP/TTNet. We have now. If there is a problem with the data in the chart re-download it by selecting Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-09 16:28:25
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