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Direct MessagesDate/Time: Thu, 02 May 2024 13:29:16 +0000
Post From: Round Trip Trade Duplication
| [2019-08-22 05:55:18] |
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We apologize for the long delay here. We finally have the answer as to why the duplicates were occurring. We were concerned, that there was a problem with the recovery process through TT that we did on August 3 to recover missing order fills. There was no issue with the recovery process. The problem was that we had made a backup of the Trade Activity Log files from August 2 by adding "backup" into the file name. This backup was also getting queried for fills when they were being served to users. So that is why there was duplicate information. We now now changed the filename of the backup so this problem no longer occurs. We now have the answer to something that was bothering us all of this time. We think at this point in time it is best to manually delete the duplicates from the Trade Activity Log by using the Edit >> Delete Trade Activity Entry functionality: Trade Activity Log: Trade Activity Data Editing Menu Commands (Trade >> Trade Activity Log) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-22 05:56:36
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