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Date/Time: Fri, 26 Apr 2024 07:31:42 +0000

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[2019-07-25 00:15:11] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Users need better specific notice for a change that ruins trading for days or a week, on something as basic as stats. We do apologize for this. We have had an update notice out for years though. This is why these update notices are put out. In general they should not be disregarded more than a few months. The server update which cause the issue over the weekend was not something that we realized at the time was going to cause a problem for users of older versions. But it is not something we can back away from because the changes are just too involved to reverse. And the other thing is you just need to install another copy of Sierra Chart in another folder to receive the data. This is a quick and simple solution. And data sharing between instances is supported. and that older versions could be used for a long time. Yes this is certainly true and still is true and will continue to be. We will continue to maintain support for older versions for at least another year. The problem is that we cannot assure compatibility with external services. There cannot be an expectation this will always be the case. That is not reasonable. When I told you my attempt to use latest Version as server did not work, you said take it up with CQG. No we do not mean that. We mean your broker and if that is AMP, you need to contact them. CQG is not a broker. They are trading technology provider. Only your broker can assist you on this. But we do have this information available here: CQG Trading Platform Service: Common Error Messages If you are looking for an alternative to CQG, then use this new service: Sierra Chart / Trading Technologies Futures Order Routing Service At this point this thread is now locked. We cannot spend further time with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-25 00:28:22