Support Board
Date/Time: Wed, 05 Feb 2025 03:56:09 +0000
Post From: LIVE FEED not available
| [2019-07-24 14:00:10] |
| User791263 - Posts: 151 |
|
Note: This same intraday stats feed failure occurs in 3 chartbooks separately and 2 of those as Main and Instance 2. These all worked fine until Monday, and were unchanged. The one here is the "fast simple" chartbook with only 5 charts, 2 being Ticks. After the open (08:39:58, completed download 08:40:09) for TICK-SP, then the chart just sits on 08:40:08 while other charts feed normally. Did same for TICK-NYSE at 08:43:30, complete 08:44:50. Chart sits there- no feed. - - - - Software version: 1488 | 2019-07-24 08:39:36 Uses New Spreadsheets | 2019-07-24 08:39:36 Enabled for: Advanced Features. | 2019-07-24 08:39:36 Enabled for: Sierra Chart Historical Data Service. | 2019-07-24 08:39:36 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-07-24 08:39:36 Current selected Data/Trading service: CQG FIX Trading | 2019-07-24 08:39:36 Chart Update Interval: 498 | 2019-07-24 08:39:36 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-07-24 08:39:36 2019-07-24 08:39:36 Local computer time | 2019-07-24 08:39:36 2019-07-24 13:39:36 Local computer time in UTC | 2019-07-24 08:39:36 2019-07-24 08:39:36 Local computer time in SC Time Zone | 2019-07-24 08:39:36 2019-07-24 13:17:28 Server time in UTC | 2019-07-24 08:39:36 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-07-24 08:39:36 Program path: C:\SierraChart\ | 2019-07-24 08:39:36 Data Files path: C:\SierraChart\Data\ | 2019-07-24 08:39:36 OS Version Number: 6.1 | 2019-07-24 08:39:36 Locale Setting: C | 2019-07-24 08:39:36 Intraday data recording state for symbol TICK-SP is set to download 'Pending'. | 2019-07-24 08:39:58 Reloading all charts with filename: TICK-SP.scid | 2019-07-24 08:39:58 Market data subscription status is not known while delaying historical data download for symbol: TICK-SP | 2019-07-24 08:39:58 Delaying start of download for TICK-SP | 2019-07-24 08:39:58 TICK-SP [M] 4 Sec #5 | Reloading chart. | 2019-07-24 08:39:59 TICK-SP [M] 4 Sec #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TICK-SP.scid | 2019-07-24 08:39:59 Market data subscription status is not known while delaying historical data download for symbol: TICK-SP | 2019-07-24 08:39:59 Market data subscription status is not known while delaying historical data download for symbol: TICK-SP | 2019-07-24 08:40:00 Market data subscription status is not known while delaying historical data download for symbol: TICK-SP | 2019-07-24 08:40:01 Market data subscription status is not known while delaying historical data download for symbol: TICK-SP | 2019-07-24 08:40:03 Market data subscription status is not known while delaying historical data download for symbol: TICK-SP | 2019-07-24 08:40:04 Market data subscription status is not known while delaying historical data download for symbol: TICK-SP | 2019-07-24 08:40:05 Market data subscription status is not known while delaying historical data download for symbol: TICK-SP | 2019-07-24 08:40:06 Market data subscription status is not known while delaying historical data download for symbol: TICK-SP | 2019-07-24 08:40:07 Market data subscription status is not known while delaying historical data download for symbol: TICK-SP | 2019-07-24 08:40:08 Market data subscription status is not known while delaying historical data download for symbol: TICK-SP | 2019-07-24 08:40:09 HD Request # 15 | Downloading Intraday chart data for TICK-SP to the file TICK-SP.scid. Service: statscalc | 2019-07-24 08:40:09 HD Request # 15 | Download start date-time: 2019-04-21 08:40:09.000 | 2019-07-24 08:40:09 HD Request # 15 | Using server: ds4.sierracharts.com port 10149 | 2019-07-24 08:40:09 Socket (0) | Resolved address ds4.sierracharts.com to IP 192.81.56.146. | 2019-07-24 08:40:09 Socket (48) | Connected. | 2019-07-24 08:40:09 HD Request # 15 | Setting DTC encoding to Binary VLS | 2019-07-24 08:40:09 HD Request # 15 | Sending historical data logon request message. | 2019-07-24 08:40:09 HD Request # 15 | Requesting Intraday data. Start date-time: 2019-04-21 08:40:09. Record interval: 1. Symbol: TICK-SP | 2019-07-24 08:40:09 HD Request # 15 | Decompressing data. | 2019-07-24 08:40:09 HD Request # 15 | Receiving Intraday data for TICK-SP starting at 2019-04-22 03:00:01 | 2019-07-24 08:40:09 HD Request # 15 | Timestamp of first Intraday data file record written: 2019-04-22 03:00:01 | 2019-07-24 08:40:09 Socket (48) | Shutdown and closed. | 2019-07-24 08:41:12 The network socket for historical data has been closed. | 2019-07-24 08:41:12 HD Request # 15 | Received 3659486 records from 2019-04-22 03:00:01 to 2019-07-24 08:41:11 (93.2 days) and wrote 3659486 records for TICK-SP | 2019-07-24 08:41:12 HD Request # 15 | Intraday download COMPLETE for TICK-SP. Completion time: 1m 3s. Unique request ID: 14 | 2019-07-24 08:41:12 Removed historical data download ID 14 | 2019-07-24 08:41:12 Real-time Intraday chart data file updates started for TICK-SP | 2019-07-24 08:41:12 Opened cached Intraday file: C:\SierraChart\Data\TICK-SP.scid | 2019-07-24 08:41:12 Intraday chart data file opened for TICK-SP | 2019-07-24 08:41:12 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2019-07-24 08:43:30 Reloading all charts with filename: TICK-NYSE.scid | 2019-07-24 08:43:30 Market data subscription status is not known while delaying historical data download for symbol: TICK-NYSE | 2019-07-24 08:43:30 Delaying start of download for TICK-NYSE | 2019-07-24 08:43:30 TICK-NYSE [M] 1 Sec #4 | Reloading chart. | 2019-07-24 08:43:31 TICK-NYSE [M] 1 Sec #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TICK-NYSE.scid | 2019-07-24 08:43:31 Market data subscription status is not known while delaying historical data download for symbol: TICK-NYSE | 2019-07-24 08:43:31 Market data subscription status is not known while delaying historical data download for symbol: TICK-NYSE | 2019-07-24 08:43:32 Market data subscription status is not known while delaying historical data download for symbol: TICK-NYSE | 2019-07-24 08:43:33 Market data subscription status is not known while delaying historical data download for symbol: TICK-NYSE | 2019-07-24 08:43:34 Market data subscription status is not known while delaying historical data download for symbol: TICK-NYSE | 2019-07-24 08:43:35 Market data subscription status is not known while delaying historical data download for symbol: TICK-NYSE | 2019-07-24 08:43:37 Market data subscription status is not known while delaying historical data download for symbol: TICK-NYSE | 2019-07-24 08:43:38 Market data subscription status is not known while delaying historical data download for symbol: TICK-NYSE | 2019-07-24 08:43:39 Market data subscription status is not known while delaying historical data download for symbol: TICK-NYSE | 2019-07-24 08:43:40 Market data subscription status is not known while delaying historical data download for symbol: TICK-NYSE | 2019-07-24 08:43:41 HD Request # 16 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2019-07-24 08:43:41 HD Request # 16 | Download start date-time: 2019-04-21 08:43:40.000 | 2019-07-24 08:43:41 HD Request # 16 | Using server: ds3.sierracharts.com port 10149 | 2019-07-24 08:43:41 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.42. | 2019-07-24 08:43:41 Socket (53) | Connected. | 2019-07-24 08:43:41 HD Request # 16 | Setting DTC encoding to Binary VLS | 2019-07-24 08:43:41 HD Request # 16 | Sending historical data logon request message. | 2019-07-24 08:43:41 HD Request # 16 | Requesting Intraday data. Start date-time: 2019-04-21 08:43:40. Record interval: 1. Symbol: TICK-NYSE | 2019-07-24 08:43:41 HD Request # 16 | Decompressing data. | 2019-07-24 08:43:41 HD Request # 16 | Receiving Intraday data for TICK-NYSE starting at 2019-04-22 03:00:01 | 2019-07-24 08:43:41 HD Request # 16 | Timestamp of first Intraday data file record written: 2019-04-22 03:00:01 | 2019-07-24 08:43:41 Socket (53) | Shutdown and closed. | 2019-07-24 08:44:51 The network socket for historical data has been closed. | 2019-07-24 08:44:51 HD Request # 16 | Received 3659708 records from 2019-04-22 03:00:01 to 2019-07-24 08:44:50 (93.2 days) and wrote 3659708 records for TICK-NYSE | 2019-07-24 08:44:51 HD Request # 16 | Intraday download COMPLETE for TICK-NYSE. Completion time: 1m 11s. Unique request ID: 15 | 2019-07-24 08:44:51 Removed historical data download ID 15 | 2019-07-24 08:44:51 Real-time Intraday chart data file updates started for TICK-NYSE | 2019-07-24 08:44:51 Opened cached Intraday file: C:\SierraChart\Data\TICK-NYSE.scid | 2019-07-24 08:44:51 Intraday chart data file opened for TICK-NYSE | 2019-07-24 08:44:51 |