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Date/Time: Fri, 29 Mar 2024 09:09:29 +0000



Post From: LIVE FEED not available

[2019-07-23 02:19:40]
Sierra Chart Engineering - Posts: 104368
We have had a look into this, and we cannot maintain data server compatibility with versions of Sierra Chart more than two years old.

To solve the problem in post #5, #6, you need to run a current version of Sierra Chart. You can use a separate copy of Sierra Chart installed into a different folder so you can continue to use the older version of Sierra Chart. Refer to:
Using Multiple Data and Trading Services at the Same Time

This is a completely reasonable solution. You can get the real-time data from the Sierra Chart data services in a separate instance.

We will continue to allow older versions of Sierra Chart to continue to be used but as we said we cannot maintain data server compatibility or compatibility with any external trading service. There is a risk, at any time, compatibility can be lost.

One of you is using CQG, and we can tell you that we are going to be locking out CQG connectivity in about a month for older versions. There are critical improvements made.

If one reason you are using an older version has to do with the pitchfork tool and logarithmic scaling, we can take care of that. If the issue relates to using old spreadsheets, there is nothing we can do. If it is something else let us know and we will see how to solve that.

We have to be clear here, we are not going to lock anyone out of older versions, unless they are using CQG, but at the same time we are not going to be able to support compatibility with our data servers.


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Update 2019-08-12:

Additionally once you are using the current version of Sierra Chart installed into a different folder on your system you can then access the chart data which is updating live in that version in an older version by using a simplified method of chart data sharing . This is accomplished by setting the Data Files Folder in the older instance to use the folder of the newer instance. Refer to:
General Settings Window: Data Files Folder (Global Settings >> General Settings >> Paths >> Files and Folder Paths)

Once that is done you can just open the charts through File >> New/Open Intraday Chart or New/Open Historical Chart in the older instance, using the chart data files from the newer instance.

However, you cannot connect to the data feed in the older instance any longer. So you need to select File >> Disconnect and disable this option:
Data/Trade Service Settings: Connect on Program Startup (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-08-13 06:12:33