Support Board
Date/Time: Sat, 01 Feb 2025 00:06:36 +0000
Post From: Sierra Chart with CQG Datafeed disconnecting few times a day for about 3 Months now
| [2019-05-30 13:50:25] |
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First we cannot directly help with CQG connection problems. And you are not the only one experiencing the problem. We checked our log files and the connection we maintain to CQG shows this: "Connection to the external service has been lost" (773 hits in 26 files) This means that we lost the connection 773 times over 26 days. Now some of this can be end of day disconnects and a small number could be due to a connectivity issue on our side. But this is far beyond reasonable. this connection is from Chicago to Chicago. Now compare this to a high-bandwidth connection to one of our LMAX servers in London, originating from the same server that we maintain a connection to CQG on: "Connection to the external service has been lost" (9 hits in 4 files) So we lost the connection 9 times in four different days over a 30 day time span. This connection is from Chicago to London. Huge difference. So the difference can be explained by a CQG issue or an issue with their ISP. For the absolute best and most reliable connectivity use the new Sierra Chart order routing service based on TT: Sierra Chart / Trading Technologies Futures Order Routing Service This is hugely superior in so many ways and the Introduction section lists several points related to connectivity. Please take the time to read those. This can be used also by users who have Sierra Chart provided by AMP. Also we will do our best to get a Singapore server set up this coming month for this new order routing service. But we do not see this as making a difference if you are just sending orders to the CME. It is only relevant for the Asian exchanges. So in summary, we do want to provide the best reliability for our customer base, and that is what we developed with the new order routing service. And we are continuing to improve it in various ways. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-31 03:23:46
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