Support Board
Date/Time: Fri, 28 Feb 2025 20:48:32 +0000
Post From: Connection problem with Transact
| [2019-05-12 22:25:57] |
| Meklon - Posts: 223 |
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Hello Support, As of last week I have started experiencing connection problem to Transact / Infinity after the end of day session. Once the trading terminates 5 PM EST my SC terminates the connection and I am no longer able to connect the platform once the trading resumes at 6 PM EST. Manually disconnecting from Data Feed and Connecting Back also does not work and platform remains off-line no matter how many times I try to reestablish the connection from the File Menu. I have contacted Transact Support Desk more than several times and they continue to blame my machine. I entirely disagree with that because my machine has not changed its configuration for more than 6 months except the upgrades to the new version of Sierra Charts. To give Transact Support the benefit of the doubt (even though I am confident this is NOT the problem) I have even disabled Norton Internet Security because Transact keep blaming that as a source of the issue. The only way for me to get around this problem is to restart the platform. After platform restart I am able to successfully connect. This has never been the case before and I cannot wait for 20 min to reload all my chart books every time the day session terminates. If you could provide any advice I would greatly appreciate it. I am running direct account Sierra Chart (NOT Infinity White Label) 1915-64 Bit on Windows 10 Professional 64 Bit. The error message in the log says the following: TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2019-05-12 18:08:36 Created process C:\SierraChart\Transact\TransactToSierraBridge.exe. Parameters: /Port:1869. Current folder: C:\SierraChart\Transact | 2019-05-12 18:08:36 TransAct Trading | Bridge process is not running! | 2019-05-12 18:08:40 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2019-05-12 18:08:40 DTC Client socket (2) | Creating socket. | 2019-05-12 18:08:40 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2019-05-12 18:08:40 DTC Client socket (2) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2019-05-12 18:08:41 * DTC Client socket (2) | Closed. | 2019-05-12 18:08:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-05-12 18:08:41 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-05-12 18:08:41 TransAct Trading | Disconnected. | 2019-05-12 18:08:44 Will reconnect to the server in 110.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-05-12 18:08:44 Date Time Of Last Edit: 2019-05-12 22:31:04
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