Support Board
Date/Time: Fri, 31 Jan 2025 13:03:01 +0000
Post From: Daily P & L data incorrect in DOM and Chart
| [2018-08-30 06:45:59] |
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Well we did provide you the definitive reference on this: Help With Daily Profit/Loss Value We are not aware of any problems in the newer versions. We just ran a basic test now and did not see any problem. And it would be definitively very unexpected that there would be a problem and we do not believe that there is even with what you have showed. There must be some other explanation. Also, this does not clearly show to us that there is an issue: https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=21307 There are many items that have to be checked and as a matter of policy we do not undertake that, unless we believe there is a problem. And at this point we do not, because nothing has changed that we are aware of that would cause a problem and we cannot reproduce any issue either. However, what we can do is get your Trade Activity Log file, the Trade Stats Reset Time, the Chartbook and also the time zone setting and then we can have a look. As you can see, there is a lot of information needed for us to run a proper test. And then we would need a screenshot of when you see a problem and know the particular Date and Time and time zone that has occurred. If you want to proceed with that, let us know. We will need everything requested and can provide further details if you want to proceed. And it is because of all of the above, why initially there was not any further response from us. It is not always productive for us to go through these cases in detail and see what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-08-30 08:33:24
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