Login Page - Create Account

Support Board


Date/Time: Mon, 20 Jan 2025 03:58:08 +0000



Post From: Why does the VxP chart show the same bid size X ask size for a few price levels in a row

[2018-05-21 21:01:02]
Sierra Chart Engineering - Posts: 104368

Does that mean that streaming real time data is tick for tick; and, only the historical data is on a 1 second basis for service package 3?
Yes this is the case for Rithmic.

Is this because I need to have the service package 5 to get real time tick for tick historical data when i load up a chart that hasn't been streaming already and building slowly but instead pulling data from the historical database?
Yes. And make sure you re-download the data in the Intraday chart after changing to service package 5:
"Edit >> Delete All Data and Download".

This only needs to be done once for each symbol.


So why did i get the message about needing to make a payment of 33 USD?
There is no cost now. What you are seeing is the cost for the following month.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2018-05-21 21:01:48