Support Board
Date/Time: Sun, 19 Jan 2025 19:35:28 +0000
Post From: CQG - Unable to Login - Log file included
| [2018-05-01 18:53:58] |
| Burns77 - Posts: 5 |
|
Hello, I just set up my account and must have been using the incorrect password as I kept getting incorrect password message in the log file. I requested a password reset and completed this successfully. Now when I try to login I get a message stating "CQG WebAPI Market data logon unsuccessful.Server message: Too many failed logon attempts. Contact your FCM. See complete log below. Please help. Thank you. Reading Internal Order ID file. | 2018-05-01 12:37:44 Reading Trade Orders file. | 2018-05-01 12:37:44 Reading Trade Positions file. | 2018-05-01 12:37:44 Listening on UDP port 22903. | 2018-05-01 12:37:44 Software version: 1549 | 2018-05-01 12:37:44 Uses New Spreadsheets | 2018-05-01 12:37:44 Usage end date: 2018-05-16 | 2018-05-01 12:37:44 Enabled for: Advanced Features. | 2018-05-01 12:37:44 Enabled for: Advanced Features 2. | 2018-05-01 12:37:44 Enabled for: Sierra Chart Historical Data Service. | 2018-05-01 12:37:44 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-05-01 12:37:44 Current selected Data/Trading service: CQG WebAPI | 2018-05-01 12:37:44 Chart Update Interval: 500 | 2018-05-01 12:37:44 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-05-01 12:37:44 2018-05-01 12:37:47 Local computer time | 2018-05-01 12:37:44 2018-05-01 18:37:47 Local computer time in UTC | 2018-05-01 12:37:44 2018-05-01 12:37:47 Local computer time in SC Time Zone | 2018-05-01 12:37:44 2018-05-01 18:37:46 Server time in UTC | 2018-05-01 12:37:44 Local computer UTC time and Server UTC time difference: 0 seconds. | 2018-05-01 12:37:44 Program path: C:\SierraChart\ | 2018-05-01 12:37:44 Data Files path: C:\SierraChart\Data\ | 2018-05-01 12:37:44 OS Version Number: 6.2 | 2018-05-01 12:37:44 Locale Setting: C | 2018-05-01 12:37:44 Checking for new symbol settings for service code cqg | 2018-05-01 12:37:44 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2018-05-01 12:37:44 Symbol settings are up-to-date for cqg | 2018-05-01 12:37:44 CQG WebAPI | Connecting to server demoapi.cqg.com | 2018-05-01 12:37:52 CQG websocket | Connecting to websocket server. | 2018-05-01 12:37:52 CQG websocket socket (4) | Creating socket. Using TLS 1.2. | 2018-05-01 12:37:52 CQG websocket | Opening websocket. | 2018-05-01 12:37:52 CQG websocket | Sending websocket handshake. | 2018-05-01 12:37:52 CQG websocket | Received websocket handshake acknowledgment. | 2018-05-01 12:37:52 CQG websocket | Web socket state is now open. | 2018-05-01 12:37:52 CQG WebAPI | Websocket connected. | 2018-05-01 12:37:52 CQG WebAPI | Sending market data logon message. | 2018-05-01 12:37:52 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2018-05-01 12:37:52 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2018-05-01 12:37:52 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2018-05-01 12:37:52 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-05-01 12:37:52 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2018-05-01 12:37:52 CQG WebAPI | Market data logon unsuccessful. Server message: Too many failed logon attempts. Contact your FCM. | 2018-05-01 12:37:52 * CQG websocket socket (4) | Adding bytes from final send buffer from buffered socket: 8 | 2018-05-01 12:37:52 CQG websocket socket (4) | Initiating close of socket by core. | 2018-05-01 12:37:52 CQG websocket | Websocket closed. | 2018-05-01 12:37:52 CQG WebAPI | Websocket closed. | 2018-05-01 12:37:52 CQG websocket socket (4) | Sending bytes from final send buffer: 8 | 2018-05-01 12:37:52 CQG websocket socket (4) | Write in progress. Shutdown being delayed. | 2018-05-01 12:37:52 CQG WebAPI | Disconnected. | 2018-05-01 12:37:52 CQG websocket socket (4) | Write has completed. Shutdown being performed. | 2018-05-01 12:37:52 CQG websocket socket (4) | Shutdown started. Waiting for graceful close. | 2018-05-01 12:37:52 CQG websocket socket (4) | Socket gracefully closed by remote side. | 2018-05-01 12:37:52 CQG websocket socket (4) | Closed. | 2018-05-01 12:37:52 |