Support Board
Date/Time: Sun, 19 Jan 2025 19:44:18 +0000
Post From: Blank Chartbooks after Updating
| [2018-04-22 19:44:04] |
| rick e - Posts: 51 |
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Hello. I recently asked Sierra Chart Support if I could get some help to fix a problem with I.B. intraday data downloads that would disconnect, then reconnect repeatedly when downloading the intraday data at the beginning of the day, and it was suggested that I upgrade the version of Sierra Chart to the newest version in which it was suggested that I used the "Fast Update" route and that I should in the future direct all enquires to the Support Board not Support. Since I completed the download of version 1733, only a few of my chartbooks contain all of the setups I had on them even though Sierra Chart was up and running when I was downloading the new version and the "Data" folder and "Backup" folder addresses were not changed, most of the chartbooks are blank and just a few chartbooks have a complete page with the layout they had before. I read the documentation carefully before doing the upgrade (of which I am always cautious), followed instructions as required and backed up my "data" using the Data folder and the Backup folder before downloading. I would like not to have to start very close to scratch on this since I put a lot of work into these chcartbooks over the years. Can you help me? Date Time Of Last Edit: 2018-04-22 20:19:24
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