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Date/Time: Sun, 19 Jan 2025 00:10:58 +0000



Post From: Connection problems

[2018-02-23 21:52:47]
User953894 - Posts: 59
I've been using Sierra Charts to participate in the Topstep Trader program. A couple days ago my Sierra Charts system seemed to freeze, but not quite. It was terribly slow and charts were not fully updating. I could enter orders, but the process was very slow.

My configuration is complex, with many open charts, overlays and even custom data--so I thought the problem may be with my database. So I tried a clean install with no studies and just 2 charts open and had the same error messages. (The new install was on the same PC. I have not yet tried this connection on another PC, although I have 2 other instances of Sierra Charts running on a different PC but they are not connecting to TopStep.)

So it seems the problems is with the connection. Topstep reached out to CTS to see if they had an idea of the problem. They did not, and suggested I reach out to Sierra Charts.

I wanted to avoid the frivolous support inquiry, but I cannot come up with a resolution on my own.

Here are some of the content from the message log. This repeated hundreds of times...

------------------
Socket (2722) | Socket gracefully closed by remote side. | 2018-02-22 16:07:08
Socket (2722) | Closed. | 2018-02-22 16:07:08
CTS FIX Historical Data: Sending the Logon message. | 2018-02-22 16:07:08
CTS FIX Historical Data: Connected to Historical data server. | 2018-02-22 16:07:08
HD Request # 1839 | Requesting historical Second data for CL.20180400.CME_NY from 2018-02-22 00:00:00 to 2018-02-22 00:00:00 (US Central Time). | 2018-02-22 16:07:08
File >> Disconnect selected. | 2018-02-22 16:07:09
Canceling historical data download request for 6B.20180300.CME_Fo Intraday data. | 2018-02-22 16:07:09
Removed historical data download ID 2444 | 2018-02-22 16:07:09
HD Request # 1839 | Download canceled. | 2018-02-22 16:07:09
HD Request # 1839 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CL.20180400.CME_NY | 2018-02-22 16:07:09
HD Request # 1839 | Completion time: 1s | 2018-02-22 16:07:09
HD Request # 1839 | Intraday data download complete for CL.20180400.CME_NY. Unique request ID: 2443 | 2018-02-22 16:07:09
Removed historical data download ID 2443 | 2018-02-22 16:07:09
CTS FIX: DisconnectFIX called. | 2018-02-22 16:07:09
CTS FIX: Sending a Logout message. | 2018-02-22 16:07:09
CTS FIX Historical Data: DisconnectFIX called. | 2018-02-22 16:07:09
CTS FIX Historical Data: Sending a Logout message. | 2018-02-22 16:07:09
CTS T4 FIX | Disconnected. | 2018-02-22 16:07:09
CTS FIX socket (2719) | Socket gracefully closed by remote side. | 2018-02-22 16:07:09
CTS FIX socket (2719) | Received socket Close event. | 2018-02-22 16:07:09
CTS FIX socket (2719) | Initiating close of socket by core. | 2018-02-22 16:07:09
CTS FIX: Socket closed without completing the logout sequence. | 2018-02-22 16:07:09
CTS FIX socket (2719) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-22 16:07:09
CTS FIX socket (2719) | Closed. | 2018-02-22 16:07:09
CTS FIX Historical Data socket (2721) | Socket gracefully closed by remote side. | 2018-02-22 16:07:09
CTS FIX Historical Data socket (2721) | Received socket Close event. | 2018-02-22 16:07:09
CTS FIX Historical Data socket (2721) | Initiating close of socket by core. | 2018-02-22 16:07:09
CTS FIX Historical Data: Socket closed without completing the logout sequence. | 2018-02-22 16:07:09
CTS FIX Historical Data socket (2721) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-02-22 16:07:09
CTS FIX Historical Data socket (2721) | Closed. | 2018-02-22 16:07:09
CTS FIX Historical Data: Disconnected. | 2018-02-22 16:07:09
Remote instance connected: C:\SierraChart1\SierraChart.exe | 2018-02-22 16:07:40


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