Support Board
Date/Time: Sat, 18 Jan 2025 23:06:57 +0000
Post From: SC Exchange Data Feed Data Momentary Interruption on One Server
| [2018-02-23 08:40:41] |
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We just want to quickly update this thread and explain that it is clear that the incident that occurred on one of the servers at February 14 during a very active period which led to an interruption of the data feed on one of the servers for about two minutes, was due to historical data downloading for Dow Jones and S&P indices that we were obtaining from the Barchart system. That was expected to complete in the evening but went on into the morning. We should have made sure that process was stopped. Why this was impacting it, is not technically clear to us because it was not an issue of lack of CPU time. We think this is more of a problem related to some I/O limitation the operating system experienced. But we certainly understand how to avoid these issues. This was an isolated incident. We have also released additional performance improvements this week to make latency extremely low during very active times. Also in version 1705 and higher of Sierra Chart there are settings to control the timeout and number of retries for historical data when downloading from the Sierra Chart servers. This is in Global Settings >> Data/Trade Service Settings >> SC Server Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-23 08:42:56
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