Support Board
Date/Time: Sat, 18 Jan 2025 23:07:58 +0000
Post From: SC Exchange Data Feed Data Momentary Interruption on One Server
| [2018-02-15 03:43:10] |
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We are now more clear about the cause of the problem. This was a network I/O performance issue at the operating system level. It is very disappointing this issue happened, especially after our recent announcement here and improvements: Performance Improvements with Sierra Chart Exchange Data Feed The work that we did is unrelated to this, and was not going to help if the operating system itself is struggling with network I/O processing for whatever reason. We do think the above normal file I/O at the time was impacting this as well in our experience. There is more than enough CPU power on that server. While we have seen a related incidents like this years ago, we have not seen anything like this lately. So that is good but obviously is a concern. We did finish with some work this evening to reduce file input output which we think is going to help avoid the issue. The servers do handle a large amount of historical data processing as well. We are going to add new settings to Sierra Chart to adjust the historical data timeout and the number of retries. Currently there is no retry when there is a timeout. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-15 20:49:55
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