Support Board
Date/Time: Sat, 18 Jan 2025 19:33:04 +0000
Post From: BitMEX order processing not working
| [2018-02-14 21:04:49] |
| User732495 - Posts: 6 |
|
Since yesterday, we experience a huge outage when it comes to order management on Bitmex via SC. First of all it takes forever untill SC grabs and reports fill/post data from Bitmex. When we put in an order, it sits on "Pending Open" forever although we can see the order directly in the Bitmex web version. Same for cancelling orders. When we cancel, "Pending Cancel" shows up forever, although it doesn't actually cancel in the Bitmex account, I have to do it manually via web interface. On top of that the positions do not get reported correctly, SC still shows a position we closed two days ago. Can you consider looking into it. I already looked up some previous support tickets and it seems that sometimes, the problem is on Bitmex' end. Also do you have any timeline with regards to your own adapter to Bitmex? Many thanks |