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Post From: SC Exchange Data Feed Data Momentary Interruption on One Server

[2018-02-14 14:48:39] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The timing coincided precisely with a large spike in volume and trading activity related to the economic data release. Tentatively we are concluding that due to the extra load from historical data processing, and then due to the additional load from that market activity, this then created a situation which then affected other processes. In our experience this is really an operating system level problem because there was more than enough processing power available. A simple reconnect did not dowload the missing data, I did try it. We are referring to real-time data. Not historical data. If there is a timeout downloading historical data, there should be 2 retries but we are confirming that. During the outage, I did try to reconnect (as I thought it was something wrong locally) but the problem was not resolved. Well it should have definitely restored the real-time data but you might not have seen the charts immediately begin updating because a historical data download has to be done and if that went to the server which was affected, then the download would have been delayed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-14 15:20:33