Support Board

Date/Time: Sat, 18 Jan 2025 23:14:31 +0000

Post From: SC Exchange Data Feed Data Momentary Interruption on One Server

[2018-02-14 14:22:44] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This issue affected one of our servers. The cause is not known at this moment. It might have been related to the load from historical data processing. And not only that, but when the data finally came back, Sierra didn't fetch the missing data at all, I have to manually go to every symbol and hit delete and redownload. Could you please fix SC such that the data is always downloaded, and if not available, such that the user gets notified? It always does and the Message Log definitively shows that but there was a timeout error encountered And then there is no further information the Message Log because it was not provided. . Anyway, this is IMHO a problem with the software, and when you reconnect you must IMHO download all missing data. This definitively always happens. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-14 14:23:47